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Receptionist

2 months ago

Pitlochry, Perth and Kinross, United Kingdom Fonab Castle Hotel & Spa Full time

A fantastic opportunity has arisen for a full time Receptionist to join us at Fonab Castle Hotel & Spa in Perthshire, Scotland.

Providence Hospitality are a modern, rapidly growing hotel management company managing several hotels across the UK. For us, the key to success in determined by our people and our shared values.

If you would like to join our family, and you value integrity, constantly strive for excellence, and are looking to grow with us, then we would love to hear from you.


Today, as a member of the Luxury Scotland, Fonab Castle continues to offer an unrivalled array of attractions, including 5-star luxury accommodation, some of the best dining experiences in Scotland, the health spa, and an exhilarating array of outdoor activities.

Today our magnificent Castle has 42 bedrooms and recently undertaken a 3-million-pound development.

The Role:

  • Provide an efficient and friendly check in and out service
  • Answer telephone calls promptly and direct calls efficiently
  • Process out of hours reservations enquiries
  • Provide hotel and local information to guests as required
  • Complete end of shift procedures
  • Assist the reservations team with administration as required
  • Ensure the front desk is kept presentable and manned at all times
  • Assist in hotel fire evacuations
  • Deal with any guest issues promptly and rectify where possible

The Person:

  • Previous experience of working in a similar role would be preferred, but is not essential as full training can be provided
  • Hospitality experience is preferred but not essential
  • No qualifications necessary, however a basic understanding of Maths and English is required
  • Strong customer service skills, an attention to detail and good communication skills are vital
  • Must be smart and well presented
  • Ability to work well as a member of the team and hotel family
  • Committed to professional excellence

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