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Spa Receptionist

3 months ago

Pitlochry, United Kingdom Crerar Hotels Full time

**Job Ref**:CH1786

**Branch**:Fonab Castle Hotel

**Location**:Fonab Castle Hotel, Pitlochry

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Hours per week**:40

**Posted date**:20/06/2024

**Closing date**:22/07/2024

**Are you our next friendly, efficient and motivated Spa Receptionist?**

If you get a thrill from being the friendly face of the Spa and take pride as the first line of contact, then you'll be a great fit in our customer-facing reception team. We're looking for someone who excels at creating a fantastic customer experience. Well-presented with outstanding communication skills, you have an excellent phone manner and a passion for great service. A can-do attitude and experience working within the hospitality industry would put you in a strong position.

Your role will involve working as part of the team to deliver high quality service for all guests and visitors to the hotel and spa, including dealing with enquiries and answering phones efficiently.
- **Guest Services**: Greet all spa guests with a warm and friendly welcome. Provide information about spa services, treatments, and facilities.
- **Appointment Management**: Schedule and manage spa appointments efficiently. Coordinate with therapists and staff to ensure timely and smooth operations.
- **Check-In and Check-Out**: Facilitate the check-in and check-out process for spa guests, ensuring a seamless and enjoyable experience.
- **Sales and Promotions**: Promote and upsell spa services, treatments, and products. Inform guests of current promotions, packages, and loyalty programs.

**What we offer**
- £XX per hour (equivalent to a salary of £XXK - XXk per annum based on full-time hours) / OR Salary up to £XXX
- 100% service charge, up to approx £2000 per year
- Attractive staff uniform
- Flexible working pattern
- Training and development opportunities including SVQ’s and professional qualifications
- Team meals
- Free Team transport (in applicable locations)
- Discounted rates across our group of hotels for accommodation and food beverage for you and your friends family
- Pension
- Great selection of benefits

Nestled in the heart of Highland Perthshire, Fonab Castle Hotel Spa is a truly unique five star hotel. Lovingly restored, it draws inspiration from its historic past and breath-taking surroundings whilst adding the odd contemporary twist. Enjoy a drink on the terrace before a 3 AA Rosette awarded meal or simply sit back and enjoy the tranquility of the stunning landscape. It really is ‘beyond the ordinary’.

**Three reasons to choose a career with Crerar Hotels**
- **Destination locations**

Scotland provides a sought-after quality of life, ideal for outdoorsy types. Urbanites may find there are limitations, with reduced public transport, small local shops and occasionally - the ultimate modern hardship - patchy phone signal. But those who take that in their stride find that they discover true peace and quiet, wake up to incredible scenery and have Scotland's natural larder to feast on daily.
- **Talent development**

We always aim to progress staff internally where possible, which means a number of our team have been with us long-term. They've chosen to make a life in one (or more) of our locations, building themselves a varied career in the Scottish hospitality industry.
- **Shaped by our values**

We share the spirit of Scotland through our values. We take **pride** in providing a truly **authentic** experience we're **warm** in personality, **curious** to get to know our guests and **confident** in sharing our knowledge. We take what we do seriously, but our **humour** means we also see the lighter side. Above all, we're comfortable saying, "we are who we are"