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Service delivery Manager
4 months ago
Job Title: Service Delivery Manager
Company: Atalian Servest and OCS merged to create the OCS Group UK & Ireland, a top facilities management company offering innovative services in cleaning, security, catering, and more.
Location: Bedford
Salary: Competitive
Hours per Week: Monday to Friday - 40 hours
Business Overview:
The OCS Group UK & Ireland operates with £1.5bn turnover, 50,000 colleagues, and delivers award-winning services to various sectors.
Job Overview:
We are hiring a Service Delivery Manager to join our dedicated team in Bedford.
- All contract PPM and reactive call delivery in compliance
- Day-to-day management of technicians/engineers
- Recruitment, training, and mentoring of staff
- Regular client meetings for service discussions
- Liaison with departments for efficient operations
- About You:
- Experience in service delivery/customer care
- Supply chain management knowledge
- Strong communication and organizational skills
Key Responsibilities:
- Ensure compliance with industry standards
- Manage technicians and engineers
- Review work schedules
- Develop the team
- Conduct client meetings
- Monitor performance
- Ensure statutory compliance
- Create client reports
- Customer service and client relations
Core Competencies:
- Teamwork
- Planning & Executing
- Communication
- Commercial Awareness
- Risk Management
- Adaptability
- Drive for Excellence
- Self-Motivation and Development
- Customer Awareness
- Organizational skills
- Common Sense
- Good written/verbal communication
- Ability to prioritize work
- Microsoft Office proficiency
Benefits:
- Retail discounts
- Discounted gym membership
- Cycle to Work scheme
- Internal diversity and inclusion community
- Access to Mental Health First Aiders
- Learning and Development platform
- Professional membership fees covered
- Monthly awards program