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Service delivery Manager

4 months ago


Bedford, United Kingdom OCS Group UK Full time

Job Title: Service Delivery Manager

Company: Atalian Servest and OCS merged to create the OCS Group UK & Ireland, a top facilities management company offering innovative services in cleaning, security, catering, and more.



Location: Bedford



Salary: Competitive



Hours per Week: Monday to Friday - 40 hours



Business Overview:

The OCS Group UK & Ireland operates with £1.5bn turnover, 50,000 colleagues, and delivers award-winning services to various sectors.



Job Overview:

We are hiring a Service Delivery Manager to join our dedicated team in Bedford.



  • All contract PPM and reactive call delivery in compliance
  • Day-to-day management of technicians/engineers
  • Recruitment, training, and mentoring of staff
  • Regular client meetings for service discussions
  • Liaison with departments for efficient operations


  • About You:
  • Experience in service delivery/customer care
  • Supply chain management knowledge
  • Strong communication and organizational skills


Key Responsibilities:

  • Ensure compliance with industry standards
  • Manage technicians and engineers
  • Review work schedules
  • Develop the team
  • Conduct client meetings
  • Monitor performance
  • Ensure statutory compliance
  • Create client reports
  • Customer service and client relations


Core Competencies:

  • Teamwork
  • Planning & Executing
  • Communication
  • Commercial Awareness
  • Risk Management
  • Adaptability
  • Drive for Excellence
  • Self-Motivation and Development
  • Customer Awareness
  • Organizational skills
  • Common Sense
  • Good written/verbal communication
  • Ability to prioritize work
  • Microsoft Office proficiency


Benefits:

  • Retail discounts
  • Discounted gym membership
  • Cycle to Work scheme
  • Internal diversity and inclusion community
  • Access to Mental Health First Aiders
  • Learning and Development platform
  • Professional membership fees covered
  • Monthly awards program