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Workspace Manager

3 months ago

London, Greater London, United Kingdom Fora Space Limited Full time

A workplace unlike any other

If you want to be part of shaping the future of work, we're always on the lookout for extraordinary people to join our dynamic teams.

Working at The Office Group and Fora is an experience far from ordinary. Everyone here is fuelled by a desire to redefine the workplace of today and empower each other as we fulfil our mission.

Whether you want to be part of our Member Experience team at Fora working directly with members in our workspaces, or behind the scenes as part of The Office Group in our Backstage teams, there's a role to suit you. And all in a supportive environment, built on creativity, collaboration and success.

Our General Managers are responsible for all aspects of running an efficient, safe, and profitable Workspace whilst focusing on the company's key objective of providing exceptional customer service for new clients and our members.

Requirements

What you can expect as our GM

  • Creating an exceptional building environment each and every day that supports members personal and professional needs
  • Accountable for end-to-end member experience at building level ensuring building teams are always exceeding in member experience service expectations. Provide excellent meeting room service and hospitality ensuring all guest and members receive outstanding service. Oversee member on-boarding and off-boarding to ensure a smooth and seamless welcome and departure using the move in and out checklists. Arrange quarterly client catch ups to review service, respond to comments raised and action constructive feedback
  • Work in partnership with the Portfolio Manager and support with new business viewings and walk ins as and when needed, attend renewal meetings with or to assist in the absence of the Portfolio Manager.
  • On site team management including arranging daily plans and schedules, overseeing opening, and closing procedures, conducting morning meetings and monthly team meetings. Conduct probation reviews, appraisal meetings, objective setting, managing sickness and absence. Carry out regular one to one meeting with the team, training all new starters on process, procedures and expectations using the 8-week training plan. Manage the building rota incorporating leave and absence and conduct disciplinary/formal investigations as directed by and in liaison with the People team. Responsible for on-site resourcing including conducting interviews for available roles within your building.
  • Line management and resourcing
  • Financial awareness
  • MS Office, in particular Word and Excel
  • Service Industry/customer facing experience
  • Extensive member facing engagement and customer service
  • Previous exposure to HR process adherence and people management
  • Sets stretching and motivating goals for their team
  • Champion's Teamwork and collaboration with team and wider business

We'd love to hear from you if you've got

  • Customer service experience from either retail/hospitality or equivalent experience
  • Experience of managing a team including coaching and developing talent
  • Great people management skills
  • Awareness of financial processes including invoicing and P&L's
  • MS Office, in particular Word and Excel

Benefits

  • 28 days holiday
  • Bonus
  • Once a month you will be able to order lunch from Deliveroo.
  • Cereal and fruit will be provided in the buildings
  • Monday to Friday
  • Health shield