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Creative Workspace Manager

2 months ago

London, Greater London, United Kingdom Inside Avenue Recruitment Ltd Full time

Flexible Workspace Manager

We are seeking a highly skilled and personable Flexible Workspace Manager to join our team at Inside Avenue Recruitment Ltd. This role will be based in the Hackney area, managing a new workspace location comprising 45,000 sqft.

Key Responsibilities:

  • Ensure the workspace building is safe, clean, and maintained at all times, taking full accountability for the standards of its presentation.
  • Delegate to and manage the performance of contractors and staff to ensure high standards are met and compliance is always adhered to.
  • Work together with the maintenance, IT, and electrical teams on both reactive and long-term projects that will enhance the workspace member experience.
  • Propose improvement plans and costs based on workspace members' feedback and findings from regular building walks.
  • Implement systems and processes to improve the efficiency of company operations and lead in training of these processes.
  • Use a data-led approach to produce and track KPIs for your team, taking into account renewal rate, workspace members' feedback, complaint frequency, and response times.
  • Encourage accountability among the wider team to ensure the high standards of the building and daily interactions with residents.
  • Take a creative and meticulous approach to ensuring that all resident touch points are considered and contribute to an impeccable environment.
  • Build strong relationships with our on-site retail, wellness, food, and beverage residents.
  • Lead on overall workspace member culture, facilitating connection and collaboration by getting to know residents and their work in a genuine and authentic way.
  • An understanding of the workspace market and creative industries and a genuine interest and curiosity in our residents.

About the Company:

Our client is an established and thriving, design-led flexible workspace company, providing unique buildings and workspaces for individuals and businesses in the creative industries.

What We Offer:

  • Full medical care package.
  • 24/7 Counselling service.
  • Cycle to work Scheme.
  • 23 days paid holidays + 1 for every year at the company up to a max of 3; in addition to all statutory holidays.
  • On-site company discounts.
  • Team outings and events.
  • Private pension contributions.
  • Online discount subscription.