Waiting List Officer

6 days ago


Burton upon Trent, Staffordshire, United Kingdom University Hospitals of Derby and Burton NHS Foundation Trust Full time
An exciting opportunity has arisen within the Waiting List Office, Surgical Division at Burton Hospitals NHS Trust.


The post holder will be required to deal with waiting lists and admissions for a specific group of patients, work with patient target lists and deal with a high volume of telephone calls and enquiries.

As well as dealing directly with patients you will also need to liaise closely with clinical and non-clinical staff as well as GP practices.


The post holder will be responsible for the planning and maintenance of Oral Surgery, Ear Nose and Throat and Orthopaedic, Ophthalmology, Urology, Gynaecology and General Surgery in patient and day case waiting lists as required.


We are looking for someone with strong administrative and organisational skills as well as the ability to work within a team but using own initiative when required.

If you can also demonstrate good communication skills both verbal and written, have a good sense of humour and enjoy a challenge on a day to day basis, this could be the role for you.


Essential requirements for this post are: GCSE grade C or above in English or equivalent, Previous NHS experience would be a distinct advantage although full training will be given. This role does require the ability to work well within a team as well as working autonomously.

Interview date: 30 June 2023

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together


Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.


In return we will offer:

  • Development opportunities, including both professional and leadership development
  • Ongoing support through every step of the way from recruitment to when you join our team and beyond.
  • A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:

  • We see on average 4810 OP appointments per day.
  • We are the 4th busiest Trauma & Orthopaedic outpatients department in England an average of 2077 per week.
  • An average of 1115 patients are seen in A&Es across our network every day 3rd largest in the country.
  • Our hospitals admit an average of 195 emergency patients daily.
  • Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
  • We are one of only 7 Trusts nationally with more than 50 operating theatres.
  • We carry out more than 140 elective procedures each working day.


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