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Customer Experience Team Leader

3 months ago

Cradley Heath, Sandwell, United Kingdom The Crosby Group UK Limited Full time
We have an exciting opportunity to join The Crosby Group as Customer Experience Team Leader.

From the first point of contact, our customer should have a feeling of being appreciated and taken care off. That should be your passion which translates into a customer minded setup of your daily tasks and actions. Together with your colleagues you will make quotes, orders and everything that comes with it in a professional way so you contribute to the success of our department

Crosby is the world leader in rigging, lifting and material handling hardware. We set the standard for quality, training, and technical expertise in the field.

Quality and innovation have been the foundation of the Crosby Group and together with our strong brand and driven employees, we develop the products that will meet the future demands of the lifting industry.

Our Cradley Heath site is a well-established drop forge with over 100 years trading.

Main Responsibilities:

  • Manage the professional development of the inside sales team, which consists of individuals who conduct sales via phone and the internet (hiring, training, developing)
  • Develop and implement new sales initiatives, strategies and programmes
  • Inform (potential) customers about our products and procedures
  • Order entry in SAP
  • Follow up open orders, stock and MTO.
  • Check availability of SKU/MTO
  • Make quotations in SAP and actively follow up on them
  • Inform customers of actions and price changes
  • Handle any type of complaint in a proficient way
  • Create/provide documents (Certpro, customs, COO)
  • Conduct mitigating controls
  • Determine shipment method and price
  • Train and support colleagues
  • Collaborate in improvement projects
  • Work closely with the regional sales manager to pamper customers

Skills and Qualifications:

Experience

  • Min. 5 years on a customer department and export regulations
  • Accustomed with SAP module S&D, MM
  • Experience in a corporate environment
  • Commercial skills to follow up quotes and projects
  • Working in a multicultural/international environment
Technical Skills

  • Lean processes
  • Products and spare parts.
  • Sales & Operations Planning.
  • ERP
  • Technical knowhow of products or willing to learn Education
Education

  • Bachelor's degree or equivalent through experience

Competencies:

  • Results Orientation
  • Customer focus
  • Integrity / ethics
  • Planning
  • Excellent communication skills
  • Work independently, but still being a team player
  • Analytically skilled
  • Cooperative
  • Attention to detail, but still having the ability to see the big picture
  • Able to work in a stressful environment

We offer:

  • An international company with good opportunities to create international contacts
  • Permanent contract
  • Competitive rate of pay
  • Company Sick Pay Scheme
  • Company Pension Scheme
  • Life insurance
  • Flexitime Scheme


 Full time
  • Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm (39.5 hours)
  • 25 days holiday, plus bank holidays

Benefits:

  • Casual dress
  • Company pension
  • Flexitime
  • Free parking
  • Life insurance
  • Sick pay

Schedule:

  • Day shift
  • Flexitime
  • Monday to Friday

Ability to commute/relocate:

  • Cradley Heath: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Service: 5 years (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person

Reference ID:
Customer Experience Team Leader