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Customer IT Support Specialist

2 months ago

Cradley Heath, Sandwell, United Kingdom Swindale Parks Recruitment Full time
Customer IT Support Advisor

We are seeking a highly motivated and passionate individual to join our team as a Customer IT Support Advisor. As a key member of our support team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the best possible support experience.

Key Responsibilities:

  • Respond to customer queries and resolve technical issues in a timely and professional manner
  • Provide product-related information and support to customers
  • Work closely with internal teams to resolve complex technical issues
  • Continuously improve customer satisfaction and support processes

Requirements:

  • Degree in Information Technology, Computer Science, or related field
  • Minimum 12 months' experience in a technical support or customer service role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • Competitive starting salary of £24,000
  • Pension scheme
  • 25 days' holiday + 8 statutory days

If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, please submit your CV and cover letter to Carl Booth via this job portal.