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Account Manager, Internal Sales

3 months ago

Ipswich, Suffolk, United Kingdom Pembrook Resourcing Full time

Account Manager, Internal Sales

Pembrook Resourcing are currently looking for an Account Manager to join one of our clients, A well-renowned business in the area


The purpose of the SME Account Manager role is to help the business continue to grow revenues profitability, primarily (but not exclusively) in the UK marketplace.

This is achieved by identifying, targeting and securing new-to-Anchor business opportunities,and developing and growing a selected portfolio of existing client business in the SME sector.


Essential Requirements.

Key Responsibilities ?

  • Responsibility for the development of allocated SME accounts, both current and lapsed (approx. 400 existing SME accounts, and 400 lapsed customers.)
  • N.B. this role will require a high level of telephone activity, to manage and grow existing
accounts, and contact and re-energise lapsed accounts - former customers, who have stopped
buying from Anchor in the last 1-4 years.

  • Qualification of leads generated by the website, inbound telephone calls, and other enquiries
including engaging with customers or prospects by telephone.

  • Communication of Anchor's unique Customer Value Proposition building the SME
Customer base, and migrating existing Customers to the e-commerce platform

  • Recording all Sales and Customer Care activity on CRM.
  • Liaison with the Marketing team to grow the ecommerce function / online sales.
  • Performing other salesrelated duties and activities as may reasonably be assigned by the
Sales Director from time to time.

Personality:

  • Excellent communicator cheerful, articulate, and interested in people, both on the phone
and in person.

  • Selfdriven, resultsoriented with a positive outlook, and a clear focus on quality,
professionalism, Customer focus, and business growth.

  • A natural forward planner who critically evaluates their own performance.
  • Highly competent organiser, with strong coordination and project management skills
  • High degree of emotional resilience, with an ability to work well under pressure, and to
deadlines

  • A 'can do' attitude with an efficient approach to problemsolving
  • Mature, credible,
comfortable dealing with Customer & Supplier contacts up to Director level.

  • Wellpresented, organised and businesslike.
  • Able to get on with others and be a team player.
  • A flexible approach to working hours when working to deadlines

Specific Job Skills and Experience Required

  • Business to Business Sales / Account Management Experience
  • Spoken and written English to a high standard.
  • Educated to at least Alevel standard maybe with a further qualification in a business
  • Ability to build strong rapport and create long lasting relationships at all levels from the
front line to SME boardroom

  • Able to multitask and prioritise, and run multiple projects at any one time
  • Excellent facetoface and telephone communicator
  • Excellent attention to detail and
accuracy.

Computer skills:

  • Fluent in the use of Microsoft Office technology
  • PowerPoint, Excel, Word and Outlook and Salesforce or another common CRM platform.

Literacy and Numeracy:

  • Able to understand profit and loss calculations and basic business finance, e.g., gross
margin percentages and calculations,

  • Must be able to demonstrate an ability to manipulate spreadsheets to a basic calculation
level.

Established in 1989, Our Client has rapidly grown to become one of the UK's leading
suppliers of personal protective equipment (PPE) and corporate workwear. ?
Our innovative, reliable and customer-focused approach to supplying PPE has driven
continual growth and exceptional customer loyalty. As a family-owned business, dedication
to prompt personal service from friendly knowledgeable staff has become a hallmark of our
success. A proactive approach to meeting customer requirements, supported by same day
despatch from our ever-increasing stockholding of quality products, enable us to achieve our
goal of delivering excellence in PPE.

  • Must be able to write communications and reports in concise, grammaticallycorrect
English.

**IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE We wish you the best of luck