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Reception Team Member

3 months ago

Bristol, Bristol, United Kingdom NOVOTEL Full time
Job Description

As a part of our front office team you will take care of guests from their arrival through to their departure. You will contribute to guest satisfaction at all times by providing high quality services throughout their stay, helping exceed the department's quality targets.

You will be a part of the success in meeting a variety of financial targets, supported by the promotion of the hotel and offers available to our guests.

This job includes working on weekends and bank holidays mornings, afternoons, evenings, and overnight.

Work Experience

  • Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
  • ·Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
  • ·Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
  • Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
  • Attend to other duties as requested by Management and Supervisors.
Additional Information

Benefits

  • Discounted hotel stays across the world with Heartist AccorHotels Card.
  • Free Bonus Breaks Voucher.
  • Cycle to Work Scheme.
  • Staff Uniforms Provided.
  • Free Staff Car Park
  • Meal provided whilst on duty.
  • Double time bank holiday pay

Information on the processing of personal data

When you submit an application to [HQ and Midscale Hotels: Accor UK Business & Leisure Hotels Limited] OR [Ibis Family Hotels: Accor UK Economy Hotels Limited], trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.