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IT Support Analyst

3 months ago

London, Greater London, United Kingdom Nexus Jobs Limited Full time £40,000 - £50,000
Desktop Support Analyst- Bank- City London
Desktop Support Analyst - Bank - City London

We are looking to recruit a Desktop Analyst with at least 5 years experience of working in Desktop Support from 1 st to 3 rd level in a banking environment.

Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity.

Remote and telephone support of mobile/European users will also be required.
Work within the Service Desk team in supporting and delivering all aspect of services
-1 st /2 nd line support (capable of root cause analysis)

  • Remote branch support using Remote Assistance
  • Customer facing, support of internal banking staff, VIPs
  • Maintenance and support of desktops, laptops, Blackberry's
  • Ad hoc project involvement
Experience supporting desktop platforms for banking environments

  • Experience in operational deployments.
Service Desk ticket software

  • Market data products
  • ITIL, Microsoft certifications advantageous
  • Maintains industry recognised skills through training or self study methods
Supporting Microsoft operating systems, office suite

  • TCP/IP, basic networking skills
  • Root cause analysis and remediation
Windows 7

  • Office 2013
  • Xenapp published applications, support
  • Desktop hardware, laptops, Blackberry's deployments