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Customer Service Adviser
3 months ago
This really is an exciting time to join Quilters UK Client Services.
No two days in the Adviser Support Team is the same and that what makes it an exciting team to be in.
We support our staff through training, skills enhancement and ensuring they have the knowledge and confidence to get the most out of their role.
- Adviser Support Manager
Level: 1
Department:
Quilter Adviser & Client Services
Location:
Newcastle, England
Contract type:
Permanent
As a Customer Service Adviser/Technician, your role within Quilter is to provide a high quality and efficient administration service, utilising industry, product, and process knowledge to administer all client/adviser transactions and queries.
You will deal with urgent referrals, running reports as well as authorisations in the system.
About You
Applications from people with diverse backgrounds enables our inclusive organisation to thrive.
If you feel you don't match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs.
To be successful in this role you will ideally have some previous experience in an administration role and with dealing with external client's or customers.
You will need to be a confident user of all Microsoft outlook and excel word, PowerPoint and ideally access and be proactive, with a strong work ethic and comfortable working both as a team and independently.
- Our purpose is to help the generations today and tomorrow to prosper. That means we must guide people through the complexity of planning for their future, with the right financial advice and investment solutions, so that they can have more secure financial futures._
- In this everchanging world, we see that our role in society has never been more meaningful, and we are committed to using our expertise and care to guide our customers through these challenging and unprecedented times._
- Our impressive talents and capabilities set us apart, but our unwavering commitment to our customers is what defines us. We truly believe that we have all the ingredients to be the very best in our industry, and we want great people with the care and creativity that we need, to help us get there._
- We are passionate about building an inclusive culture where everyone's contribution is valued, and our people can thrive. No matter what your role is or where you sit, your voice will matter. We hope you like what you hear and are interested in learning more about joining us._
Core Benefits
Holiday: 26 days
Quilter Incentive Scheme:
All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it
Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions
Private Medical Insurance:
Single cover as standard, cover can be increased at your own cost
Life Assurance: 4x your salary, cover can be increased at your own cost
Income Protection: 75% of salary payable after 26 weeks of absence
In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.
