Customer Service Representative
3 weeks ago
About Us
The Dune Group is a family-owned business with a rich history of creating high-quality footwear and accessories. Our products are designed to blend fashion with comfort and quality, making us a leader in the industry.
Our Culture
We pride ourselves on our open and friendly culture, where every team member has a voice and opportunities for growth and development. Our team is passionate about delivering exceptional customer service and creating a welcoming environment for our customers.
The Role
We are seeking a Sales Consultant to join our team in Boundary Mills Newcastle. As a Sales Consultant, you will play a key role in delivering the Dune experience and exceeding customer expectations. Your primary responsibility will be to provide exceptional customer service, guiding customers through our product range and advising on styling and fit.
Key Responsibilities
- Deliver exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Provide product knowledge and advice to customers, ensuring they find the perfect product to meet their needs.
- Work collaboratively with the sales team to achieve sales targets and drive business growth.
- Contribute to the maintenance of a clean and organized store environment, ensuring a positive customer experience.
What We Offer
We offer a competitive commission scheme, uniform allowance, and a range of benefits, including 60% employee discount on Dune products, 33 days holiday, and a company pension scheme. We also prioritize work-life balance and offer flexible working arrangements.
About You
We are looking for a motivated and enthusiastic individual who is passionate about delivering exceptional customer service and working in a fast-paced retail environment. You will have a natural ability to build rapport with customers, a positive team player approach, and a passion for shoes and fashion.
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