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Customer Service Representative

2 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Technologies Full time
Senior Customer Service Advisor

We are seeking a highly skilled Senior Customer Service Advisor to join our team at a well-known high street bank. As a Senior Customer Service Advisor, you will be responsible for providing exceptional customer service and support to banking customers.

Key Responsibilities:

  • Provide assistance to customers with their banking queries and issues
  • Work closely with the customer service team to resolve customer complaints and concerns
  • Develop and maintain a strong understanding of banking products and services
  • Collaborate with colleagues to achieve team goals and objectives

Requirements:

  • Previous experience in customer service or customer support roles
  • Experience in banking or financial services customer service is an advantage
  • Strong customer focus and ability to work with sensitive customer data
  • Able to work in a fast-paced environment

About the Role:

This is an exciting opportunity to join a leading bank and contribute to the delivery of exceptional customer service. If you are a motivated and customer-focused individual with a passion for delivering excellent service, we would love to hear from you.