Current jobs related to Customer Account Director - High Wycombe, Buckinghamshire - Ebury
-
Customer Account Director
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Pertemps TM Full timeAbout the RolePertemps is seeking a highly skilled and experienced Customer Account Director to join our team. As a key member of our organization, you will be responsible for driving the success of our implemented teams and clients.Key ResponsibilitiesLine Management: Lead and manage a sub-team responsible for delivering exceptional service to a portfolio...
-
Customer Account Director
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom Pertemps TM Full timeAbout the RolePertemps is seeking a highly skilled and experienced Customer Account Director to join our team. As a key member of our organization, you will be responsible for driving the success of our implemented teams and clients.Key ResponsibilitiesLine Management: Lead and manage a sub-team responsible for delivering exceptional service to a portfolio...
-
Head of Customer Account Management
1 month ago
High Wycombe, Buckinghamshire, United Kingdom Pertemps TM Full timeCustomer Account DirectorPertemps TM is seeking a skilled Customer Account Director to enhance our FinTech client services.The Customer Account Director is crucial for the effective functioning of client teams and the satisfaction of our partners. This role requires extensive product knowledge, outstanding service delivery, and the ability to uphold the...
-
Account Director
3 days ago
High Wycombe, Buckinghamshire, United Kingdom The Fix Creative Ltd Full timeAccount ManagerWe're seeking a highly organized and creative Account Manager to join our team at The Fix Creative Ltd.As an Account Manager, you'll be responsible for managing multiple projects, communicating with clients and the studio, and driving initiatives from start to finish.Key responsibilities include:Supporting the Account Director in managing...
-
Account Director
3 days ago
High Wycombe, Buckinghamshire, United Kingdom The Fix Creative Ltd Full timeAccount ManagerWe're seeking a highly organized and creative Account Manager to join our team at The Fix Creative Ltd.As an Account Manager, you'll be responsible for managing multiple projects, communicating with clients and the studio, and driving initiatives from start to finish.Key responsibilities include:Supporting the Account Director in managing...
-
Account Director
4 hours ago
High Wycombe, Buckinghamshire, United Kingdom The Fix Creative Ltd Full timeAccount ManagerWe are seeking a highly organized and creative Account Manager to join our team at The Fix Creative Ltd.As an Account Manager, you will be responsible for managing multiple projects, communicating with clients and the studio, and driving initiatives from start to finish.Key responsibilities include:Supporting the Account Director in managing...
-
Account Director
2 hours ago
High Wycombe, Buckinghamshire, United Kingdom The Fix Creative Ltd Full timeAccount ManagerWe are seeking a highly organized and creative Account Manager to join our team at The Fix Creative Ltd.As an Account Manager, you will be responsible for managing multiple projects, communicating with clients and the studio, and driving initiatives from start to finish.Key responsibilities include:Supporting the Account Director in managing...
-
Account Director
1 day ago
High Wycombe, Buckinghamshire, United Kingdom The Fix Creative Ltd Full timeAccount ManagerWe're seeking a highly organized and creative Account Manager to join our team at The Fix Creative Ltd.As an Account Manager, you'll be responsible for managing multiple projects, communicating with clients and the studio, and driving initiatives from start to finish.Key responsibilities include:Supporting the Account Director in managing...
-
Account Director
24 hours ago
High Wycombe, Buckinghamshire, United Kingdom The Fix Creative Ltd Full timeAccount ManagerWe're seeking a highly organized and creative Account Manager to join our team at The Fix Creative Ltd.As an Account Manager, you'll be responsible for managing multiple projects, communicating with clients and the studio, and driving initiatives from start to finish.Key responsibilities include:Supporting the Account Director in managing...
-
Strategic Account Director
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom ISS Full timeJob SummaryWe are seeking a highly skilled and experienced Strategic Account Director to join our team at ISS. As a key member of our leadership team, you will be responsible for managing a major Key Account Customer with a revenue of circa £36m across the United Kingdom.Main ResponsibilitiesOverall responsibility for the operational, commercial and safety...
-
Strategic Account Director
2 weeks ago
High Wycombe, Buckinghamshire, United Kingdom ISS Full timeJob SummaryWe are seeking a highly skilled and experienced Strategic Account Director to join our team at ISS. As a key member of our leadership team, you will be responsible for managing a major Key Account Customer with a revenue of circa £36m across the United Kingdom.Main ResponsibilitiesOverall responsibility for the operational, commercial and safety...
-
Client Account Director
2 days ago
High Wycombe, Buckinghamshire, United Kingdom Ebury Full timeAbout the RoleEbury is a leading FinTech firm, renowned for its innovative solutions in FX risk management, trade finance, currency accounts, international payments, and API integration. We're seeking a seasoned Client Account Director to join our team and drive the success of our key B2B client relationships.Key ResponsibilitiesLead a sub-team in delivering...
-
Client Account Director
2 days ago
High Wycombe, Buckinghamshire, United Kingdom Ebury Full timeAbout the RoleEbury is a leading FinTech firm, renowned for its innovative solutions in FX risk management, trade finance, currency accounts, international payments, and API integration. We're seeking a seasoned Client Account Director to join our team and drive the success of our key B2B client relationships.Key ResponsibilitiesLead a sub-team in delivering...
-
Financial Director
2 days ago
High Wycombe, Buckinghamshire, United Kingdom Think Specialist Recruitment Full timeHead of Finance/Finance Director OpportunityThink Specialist Recruitment is excited to be supporting a young, rapidly growing electrical wholesale business in their search for a Head of Finance/Finance Director to join their High Wycombe office.This is a newly created position that requires a qualified Accountant with year end experience and exposure in a...
-
Financial Director
2 days ago
High Wycombe, Buckinghamshire, United Kingdom Think Specialist Recruitment Full timeHead of Finance/Finance Director OpportunityThink Specialist Recruitment is excited to be supporting a young, rapidly growing electrical wholesale business in their search for a Head of Finance/Finance Director to join their High Wycombe office.This is a newly created position that requires a qualified Accountant with year end experience and exposure in a...
-
Finance Director
4 days ago
High Wycombe, Buckinghamshire, United Kingdom Think Specialist Recruitment Full timeExciting Opportunity for a Finance DirectorThink Specialist Recruitment, a leading recruitment agency, is partnering with a rapidly growing electrical wholesale business to find their first Head of Finance/Finance Director for their High Wycombe office.This is a newly created position, offering a unique opportunity for a qualified Accountant to bring their...
-
Finance Director
4 days ago
High Wycombe, Buckinghamshire, United Kingdom Think Specialist Recruitment Full timeExciting Opportunity for a Finance DirectorThink Specialist Recruitment, a leading recruitment agency, is partnering with a rapidly growing electrical wholesale business to find their first Head of Finance/Finance Director for their High Wycombe office.This is a newly created position, offering a unique opportunity for a qualified Accountant to bring their...
-
Client Account Director
3 hours ago
High Wycombe, Buckinghamshire, United Kingdom Ebury Full timeAbout the RoleEbury is a leading FinTech firm, renowned for its innovative approach to financial services. We're seeking an experienced Client Account Director to join our team and drive the success of our key B2B client relationships.Key ResponsibilitiesLead a team of Client Services Executives in delivering exceptional service to a portfolio of enterprise...
-
Client Account Director
4 hours ago
High Wycombe, Buckinghamshire, United Kingdom Ebury Full timeAbout the RoleEbury is a leading FinTech firm, renowned for its innovative approach to financial services. We're seeking an experienced Client Account Director to join our team and drive the success of our key B2B client relationships.Key ResponsibilitiesLead a team of Client Services Executives in delivering exceptional service to a portfolio of enterprise...
-
Account Director
3 weeks ago
High Wycombe, Buckinghamshire, United Kingdom RBW Consulting Full timeJob Title: Manager-Account ManagerAbout Us: RBW Consulting is a leading healthcare communications agency based in the UK, dedicated to delivering innovative solutions to our clients.Job Summary: We are seeking an experienced and talented Account Manager to join our dynamic team. As an Account Manager, you will be responsible for overseeing the delivery of...
Customer Account Director
3 months ago
Ebury is a hyper-growth FinTech firm, named in as one of the top FinTechs to work for by Glassdoor and AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration.
Client Services Executive
High Wycombe
Ebury Mass Payments (EMP) is the premier non-bank provider of high volume currency and payment solutions. The division operates in 5 of the 24 Ebury offices and has made a recent acquisition which will dramatically accelerate growth.
The Client Services team handles all day-to-day relations and service delivery for Ebury's Mass Payment clients. All late-stage and post-sales support – e.g. service solutions building and mapping, implementation/client training, enquiry handling and account management is delivered through this core function of the business. The team services a rapidly growing book of enterprise-level accounts with complex servicing and payment needs and is experiencing a period of exciting growth.
Forming part of our service desk, you'll be a point of contact for all major corporate clients providing daily operational and trading assistance. You'll have a combination of client facing skill/experience, operational know how, and problem-solving abilities in order to support the day-to-day relationship of these key corporate accounts, expertly switching between each as needed. You'll be at the forefront as an ambassador for the product and our industry-leading service in a key growth division of the business.
Responsibilities:
Playing a key part of our busy front-line support desk and call handling function
Answering a wide range of client daily enquiries including:
Technical mass payment platform support and troubleshooting Currency trade execution and pricing for clients Payment and banking queries – investigating payment issues, liaising internally for banking updates and accurately conveying updates to clients Currency guidance – you'll have extensive knowledge on Ebury's global currency suite to help clients (particularly in more exotic currency markets) Routing, responding to, and escalation of tickets (where needed) with exceptional case management/documentation against KPIsActing as ambassador for our brand and product
Be a representative on the front line for the product/service. You'll know the product inside out, and will be able to deliver exceptional customer service Keeping the 'client experience' a priority, and managing your own book of accounts where necessary Drive to solve issues and improve the experience – thinking and acting on how the account and flag opportunities Assisting on serving our major accounts and being part of dedicated service teams Presentations and live client demos/training as necessary Internal/client facing performance reporting and data/process analysis You may be required to carry out duties outside of the responsibilities listed as may be necessary from time to timeAbout you:
Eye for detail:
You'll be dealing with live currency trade booking, banking information, figures and high value/volume payments and clients - accuracy of work is particularly key Helping clients identify issues pre-emptively (e.g. payment dates, banking data etc.). Truly owning client issues and queries to see through to resolution, you'll be the type of person to fully takes on challenges to completion Strives in high pressure and pace environment Ability to excel, or previous experience within, a busy client-facing environment with significant monthly workload peaks Managing workload around tight time constraints Confidence liaising and mediating between multiple internal departments/teams/platforms to find solutions Confidence in dealing directly with clients as an ambassador for the brand and product in terms of your service approach and interpersonal skills Ability to tailor service to different clients/accounts with their distinct requirements/ways of operatingCommercial awareness:
Confidence to promote the company offering and awareness to identify new opportunities to grow new and existing key accounts. Head for numbers – confidence dealing with numbers - exchange rates, profit margins and an awareness of commercial implicationsDrive to solve problems:
Self-starter with the initiative and ability to 'get stuck in' - Confidence to find solutions working with teams internally – take ownership of client issues/ queries and see through to end Curiosity to take ownership of your development and wider learning within Ebury Experience with Microsoft suite (particularly excel) or Google Suite advantageous but not essential Interest in currency markets is advantageous but not essentialLI-AK1
LI-Onsite
