Client Account Director

2 days ago

High Wycombe, Buckinghamshire, United Kingdom Ebury Full time
About the Role

Ebury is a leading FinTech firm, renowned for its innovative solutions in FX risk management, trade finance, currency accounts, international payments, and API integration. We're seeking a seasoned Client Account Director to join our team and drive the success of our key B2B client relationships.

Key Responsibilities
  • Lead a sub-team in delivering exceptional service to a portfolio of clients, ensuring timely and accurate resolution of issues.
  • Monitor and drive team performance, focusing on client service levels, response times, and account growth.
  • Directly manage Lead and Client Services Executives, overseeing workload distribution, productivity, and report production.
  • Accountable for service delivery KPIs and SLAs, ensuring seamless execution and continuous improvement.
  • Develop and implement training programs to maintain high-quality service delivery and drive departmental change.
  • Collaborate with internal stakeholders to drive additional services and growth strategies, leveraging your technical product knowledge and senior relationship management skills.
Requirements
  • 5+ years of client management experience in FX or Fintech, with a strong understanding of FX markets and global economic impacts.
  • Proven success in managing a portfolio of enterprise-size clients, prioritizing client requests, and driving account growth through partnership expansion and product upsells.
  • Ambition and drive to grow existing client contracts, with excellent communication and presentation skills.
  • Strong analytical mind, able to dive deep into data, identify patterns, and generate insights for the benefit of our customers.
  • Leadership and professionalism, with demonstrable line or team management experience in a client-facing setting.
  • Technical understanding of payment products/methods, with confidence discussing payment strategies/solutions with high-level stakeholders.
  • Self-starting approach to analysing client trends, identifying commercial opportunities for growth, and promoting the company offering through cross-selling.
About Ebury

Ebury is a hyper-growth FinTech firm, named one of the top 15 European Fintechs to work for by AltFi. Our office is located in High Wycombe, with excellent links to London, Birmingham, and Aylesbury. We offer a range of products and services, including FX risk management, trade finance, currency accounts, international payments, and API integration.

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