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Client Account Manager
2 months ago
Ebury is a leading FinTech firm that offers a range of innovative financial solutions, including FX risk management, trade finance, currency accounts, international payments, and API integration.
Job Title: Client Account ManagerWe are seeking an experienced Client Account Manager to join our team in High Wycombe. As a key member of our Client Services division, you will be responsible for delivering exceptional service to our enterprise-level clients, providing daily support and trading assistance.
Key Responsibilities:- Manage and own a portfolio of key mass payment accounts, ensuring operational excellence and meeting service KPIs/SLAs.
- Develop and maintain strong relationships with senior-level clients, providing tailored solutions and expert advice.
- Act as the primary point of contact for client escalations and issue resolution, ensuring timely and effective resolution.
- Provide platform and operational support, assisting with daily client enquiries and presenting technical demos as required.
- Maintain accurate client records and metrics, ensuring accountability and traceability.
- Service multiple clients concurrently, meeting deadlines and delivering exceptional service quality.
- Collaborate with internal teams to refine processes and improve service standards.
- Proven experience in a client-facing role, with a strong track record of delivering exceptional service and meeting client needs.
- Excellent technical knowledge of payments platforms and systems, with a focus on FX risk management and trade finance.
- Strong commercial awareness, with the ability to identify growth opportunities and negotiate FX margins.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple clients simultaneously.
We are looking for a highly motivated and experienced professional who is passionate about delivering exceptional client service and driving business growth. If you have a strong track record of success in a client-facing role, excellent technical knowledge, and a passion for payments and finance, we would love to hear from you.