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Workshop Team Leader

3 months ago

Swanley, Kent, United Kingdom Linde MH UK Ltd. Full time
Workshop Team Leader reporting into the Depot Manager.


The main purpose of this role is to ensure the day to day efficient running of engineering team in the within the workshop.

This role involves playing an active part in the leadership of the team by being the first point of contact with the engineers for all issues.


What we offer:

The Main Duties of the role are to ensure the day to day efficient running of the engineering team to facilitate a high quality customer experience within a designated area, playing an active part in the leadership, engagement and motivation of the team and being the first point of contact for the engineers

  • P0/P6 Near Miss and Job Safety Observation Lead Indicator reporting and/or investigation
  • Adherence to both company and customer SHE policies and procedures
  • SHE Compliance, safety audits, site risk assessments and associated training (elearning completion)
  • Engineer performance management team /KPI's, continuous improvement
  • First level technical escalation & onsite assistance
  • Service team skills engineer engagement, retention, coaching and development to include training needs identification
  • Manage engineering capacity in the team including absence management, authorisation of holidays etc.
  • Team operational KPI performance to target
  • Productivity, Response, FTF, WIP
  • Engineer appraisals and audits
  • Team meetings communication of business objectives and performance against both goals and targets
  • Engineer tooling, PPE and equipment provision, coordination of equipment checks, calibration, inspections and testing (PAT)
  • New starter integration, probationary management and development/mentoring
  • Service audits/Quality checks
  • First level operational escalation to Workshop manager
  • Truck production management
- job and service completion to promise (including appropriate document completion)

  • Engineer absence management authorisation, analysis, reduction, Return to work forms

Tasks and Qualifications:

Qualifications and Experience

Desirable but not essential

  • Qualified maintenance engineer (NVQ level 3/ equivalent) in relevant discipline or industry experience.
  • Man management skills, having demonstrated an ability to work in a team and a desire to promote quality customer service.
  • Communication skills displaying the confidence to develop the potential of staff
  • Comfortable in customer facing situations
  • Good levels of numeracy / literacy
  • Ability to maintain and achieve monthly targets and goals
  • IOSH Qualified
  • Industry Know How
  • IT Skills
  • Conflict Management
  • LOLER/PUWER competent
  • Supervisory training/qualification
  • Demonstrate leadership and commercial (Internal and external) skills to allow the coaching and development of an engineering team.
  • Demonstrate successful Communication and Management skills to deliver excellent service through a team of Engineers.