Current jobs related to Customer Service Advisor - London, Greater London - National Express

  • Customer Service Advisor

    1 week ago

    London, Greater London, United Kingdom ERES Full time

    {"h1": "Customer Service Advisor", "p": "We are seeking a highly skilled and passionate Customer Service Advisor to join our Eres team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded. You will work closely with our Customer Service Team to...

  • Customer Service Advisor

    1 week ago

    London, Greater London, United Kingdom ERES Full time

    {"h1": "Customer Service Advisor", "p": "We are seeking a highly skilled and passionate Customer Service Advisor to join our Eres team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded. You will work closely with our Customer Service Team to...

  • Customer Service Advisor

    7 days ago

    London, Greater London, United Kingdom ERES Full time

    {"h1": "Customer Service Advisor", "p": "We are seeking a highly skilled and passionate Customer Service Advisor to join our Eres team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded. You will work closely with our Customer Service Team to...

  • Customer Service Advisor

    7 days ago

    London, Greater London, United Kingdom ERES Full time

    {"h1": "Customer Service Advisor", "p": "We are seeking a highly skilled and passionate Customer Service Advisor to join our Eres team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded. You will work closely with our Customer Service Team to...

  • Customer Service Advisor

    1 week ago

    London, Greater London, United Kingdom ERES Full time

    {"h1": "Customer Service Advisor", "p": "We are seeking a highly skilled and passionate Customer Service Advisor to join our Eres team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded. You will work closely with our Customer Service Team to...

  • Customer Service Advisor

    1 week ago

    London, Greater London, United Kingdom ERES Full time

    {"h1": "Customer Service Advisor", "p": "We are seeking a highly skilled and passionate Customer Service Advisor to join our Eres team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded. You will work closely with our Customer Service Team to...

  • Customer Service Advisor

    1 week ago

    London, Greater London, United Kingdom ERES Full time

    {"h1": "Customer Service Advisor", "p": "We are seeking a highly skilled and passionate Customer Service Advisor to join our Eres team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded. You will work closely with our Customer Services Team Manager...

  • Customer Service Advisor

    1 week ago

    London, Greater London, United Kingdom ERES Full time

    {"h1": "Customer Service Advisor", "p": "We are seeking a highly skilled and passionate Customer Service Advisor to join our Eres team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded. You will work closely with our Customer Services Team Manager...

  • Customer Service Advisor

    51 minutes ago

    London, Greater London, United Kingdom Retail Human Resources plc Full time

    Role OverviewWe are seeking a passionate and knowledgeable Sales Advisor to join our team at our Central London pop-up store. As a Sales Advisor, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales through your product knowledge and expertise.Key ResponsibilitiesProvide...

  • Customer Service Advisor

    6 days ago

    London, Greater London, United Kingdom Capita plc Full time

    Customer Service Advisor OpportunityWe are seeking an experienced customer service professional to join our fast-paced team as a Housing Benefits Customer Service Advisor in Victoria.Key Responsibilities:Provide exceptional customer care and deal with customers in a courteous and professional manner.Complete daily work on EG for performance management and...

  • Customer Service Advisor

    6 days ago

    London, Greater London, United Kingdom Capita plc Full time

    Customer Service Advisor OpportunityWe are seeking an experienced customer service professional to join our fast-paced team as a Housing Benefits Customer Service Advisor in Victoria.Key Responsibilities:Provide exceptional customer care and deal with customers in a courteous and professional manner.Complete daily work on EG for performance management and...

  • Customer Service Resource Coordinator

    7 days ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Resource Coordinator

    7 days ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer support team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Advisor

    10 hours ago

    London, Greater London, United Kingdom Capita plc Full time

    Customer Service Advisor OpportunityWe are seeking an experienced customer service professional to join our fast-paced team as a Housing Benefits Customer Service Advisor in Victoria.Key Responsibilities:Provide exceptional customer care and deal with customers in a courteous and professional manner.Complete daily work on EG for performance management and...

  • Customer Service Advisor

    7 hours ago

    London, Greater London, United Kingdom Capita plc Full time

    Customer Service Advisor OpportunityWe are seeking an experienced customer service professional to join our fast-paced team as a Housing Benefits Customer Service Advisor in Victoria.Key Responsibilities:Provide exceptional customer care and deal with customers in a courteous and professional manner.Complete daily work on EG for performance management and...

  • Customer Service Operations Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Operations Coordinator

    3 weeks ago

    London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionJob Title: Customer Service Resource CoordinatorJob Summary:We are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team at Customer Labs. The successful candidate will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...

  • Customer Service Advisor

    6 days ago

    London, Greater London, United Kingdom Halfords Group PLC Full time

    Join Our Team as a Customer Service AdvisorWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our retail team, you will be responsible for delivering exceptional customer service and ensuring that our customers have an outstanding experience in our stores.About the Role:Provide...

  • Customer Service Advisor

    6 days ago

    London, Greater London, United Kingdom Halfords Group PLC Full time

    Join Our Team as a Customer Service AdvisorWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our retail team, you will be responsible for delivering exceptional customer service and ensuring that our customers have an outstanding experience in our stores.About the Role:Provide...

  • Customer Service Advisor

    6 days ago

    London, Greater London, United Kingdom Capita Full time

    Customer Service Advisor OpportunityWe are seeking an experienced customer service professional to join our fast-paced team as a Housing Benefits Customer Service Advisor in Victoria.Key Responsibilities:Provide exceptional customer care and deal with customers in a courteous and professional manner.Complete daily work on EG for performance management and...

Customer Service Advisor

4 months ago

London, Greater London, United Kingdom National Express Full time

We have a fantastic
Full time opportunity for a Customer Service Advisor to join our team at
London Liverpool Street.



  • This _
    _full time__ _
    _role will be working __onsite at London Liverpool Street and Stratford [which are both road side operations]. Shifts are on a 4 on 2 off Rota _
    _between the _hours__ 02:00 am to 18:30 pm._**As a Customer Service Advisor you will use your customer service experience to deliver exceptional service to our customers in line with the vision and values of National Express.


Presenting a positive, professional attitude you will provide assistance to all customers and work collaboratively with colleagues throughout the business acting as a role model and brand ambassador at all times.


Working in a fast paced coach station will involve standing and/or sitting for long periods of time while you meet our customers at the beginning or end of their journey.


What you'll do...

  • To consistently deliver an excellent standard of customer service providing support and assistance to customers, colleagues and driver teams, including [where applicable] accurately communicating information on service updates and disruption.
  • Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role adhering to the Financial and Cash Policy
  • Assist in the training and development of peers and promote Department of Heath rules to maintain a safe working environment
  • Promote a cohesive, empowered and engaged working environment
  • Carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department

What you'll need...

  • English language skills
  • Experience of frontline customer service in a fast paced environment
  • Positive attitude to customer service and personal development
  • Ability to work in a team or independently on your own initiative
  • Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
  • The ability to work shift patterns including weekends and bank

What we offer in return for your hard work and commitment

  • 22 paid days annual leave [Pro Rata]
  • Free Coach travel for yourself
  • Complimentary coach travel for a Nominated Person
  • 50% discount for friends and family on full fares on our coach services
  • A free smart comfortable uniform
  • A company pension
  • Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
  • Private online GP service
  • Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
  • Endless opportunities for progression within the business

Things to Note
:


At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.