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Customer Service Advisor

2 months ago

London, Greater London, United Kingdom ERES Full time

{"h1": "Customer Service Advisor", "p": "We are seeking a highly skilled and passionate Customer Service Advisor to join our Eres team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded. You will work closely with our Customer Service Team to resolve customer inquiries, process orders, and provide product recommendations.

Key Responsibilities:

* Provide exceptional customer service via phone, email, live chat, and clientelling
* Process orders, exchanges, and refunds in a timely and efficient manner
* Communicate with customers to resolve issues and provide solutions
* Work with colleagues to manage customer online shopping journeys
* Establish long-term relationships with key customers based on data about their preferences, behaviors, and purchases

Requirements:

* Fluent in French and English
* Additional languages are a plus (Spanish, Italian, German)
* Passion for building customer relationships and delivering exceptional service experiences
* Experience working in a customer services and sales environment, preferably for a luxury brand
* Professional and confident with a great telephone manner
* Great listening skills and passionate about finding solutions to customer queries and complaints

If you are a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

At Eres, we are committed to providing our customers with an exceptional experience. We believe that our customers are the heart of our business, and we are dedicated to building long-term relationships with them.

We look forward to hearing from you"}