Customer Care Coordinator Kmh/em/1120

2 weeks ago

Nottingham, Nottingham, United Kingdom Keepmoat Homes Full time
Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live.

Our investment and participation helps transform communities and improves the lives of local people.

We have a national presence combined with local knowledge and expertise in all aspects of housing - from finance, design and planning, to developing and building.

Our comprehensive skills and capabilities give us a wider perspective across the whole housing lifecycle and we create lower risk ways of building homes people need.


For more than 90 years our work has been absolutely visible to local communities so being part of the community is in our DNA.

We hire local suppliers and tradespeople and work with local communities to make sure that our plans meet their needs.


Job description:


We have an exciting opportunity for a_ _Customer Care Coordinator to join our friendly Customer Care Team in our East Midlands region, based near Nottingham, just off junction 25 of the M1.

The duties of the role include (but are not limited to):

  • Liaise with all customers and sub-contractors, site managers, etc. to establish an excellent after sales/maintenance response to all complaints / queries
  • Ensure all materials and labour required are available prior to starting works
  • Ensure the customer care / after sales image by personally contacting customers after legal completion to ensure the customer is happy and satisfied
  • Produce all relevant documentation relating to customer care accurately and in a timely manner
  • Take responsibility for updating COINS system in a timely and efficient manner to ensure accuracy of customer database

HS&S Responsibilities


To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards.


Skills, knowledge & experience:


We are looking for someone who embodies our Keepmoat values; a
straightforward and friendly team player who has Customer Care experience
, who is
creative and used to using their organisational and planning skills within a Customer Care environment.

They will be
passionate about providing the highest quality customer care, and a
collaborative team player, with experience communicating with different stakeholders.

Experience within a similar role in the housebuilding/construction industry would be beneficial but is not essential.

Why work for us?:

At Keepmoat Homes we pride ourselves on being a great place to work.

As the market leader in our industry we want to ensure that we attract, motivate and retain the best people who can deliver the best service for our customers.


  • Competitive rates of pay
  • We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year.


 Bonus Scheme
  • Our annual bonus scheme is linked to team and company performance.
  • Special offers for staff
  • We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out.


 Trust
  • We encourage you to come up with ideas and get the most out of your job with us.
  • Development we offer genuine development opportunities to progress your career.

Our values:

Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement.

  • Straightforward
  • We get the job done in the most efficient and effective way. We are friendly, open and honest. It's about being respectful and working in a transparent and honest way.


 Collaborative
  • We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible.


 Passionate
  • We care about what we do. We put pride and energy into delivering results. It's important to us to do a good job.


 Creative
  • We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don't offer a one size fits all solution; we are flexible and will tailor our services to our customers' needs.

Reference:
KMH/EM/1120

Hours: 37.5 hours per week, Monday to Friday

Location:
Nottingham, NG10 5QG

Employer:
Keepmoat Homes, East Midlands

Job type:
Full Time, Permanent

Closing date: 19/05/2024

  • Customer Care Coordinator KMH/EM/1120

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Keepmoat Homes Full time

    Job DescriptionWe have a fantastic opportunity for a Customer Care Coordinator to join our welcoming Customer Care Team in our East Midlands region, located near Nottingham, just off junction 25 of the M1.The primary objective is to deliver a smooth and efficient customer care service, interacting with customers, contractors, site, and management teams while...

  • Commercial Administrator Kmh/em/1165

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Keepmoat Homes Full time

    Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live.Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing - from finance, design and...

  • Commercial Manager KMH/EM/1091

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Keepmoat Limited Full time

    Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live. Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing – from finance,...

  • Care Plan Coordinator

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Wollaton Care Home Full time

    Wollaton Park Care Home, 39 bedrooms is a well-established residential care home situated on Lambourne Drive in Wollaton.We are looking for an experienced Care Plan Coordinator to join our team.Full time position is availableYou will be working alongside our Deputy Manager, Administrator, Team Leaders and Senior Care Assistants as well as Liaising / working...

  • Care Coordinator

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Invest Solutions Limited Full time

    About us We are professional, rewarding, social, and our goal is to Verity Healthcare Limited is looking to recruit an experienced Care Coordinator. Verity Healthcare Limited is a well-established and expanding domiciliary care company that provides home carers to clients, helping them to continue living safely and independently in their own homes. This...

  • Adult Care Coordinator

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Adept Care Homes Ltd Full time

    Adept Care homes provide residential care and residential dementia care in our family-run, Midlands-based care homes. We help our residents to lead enriched, happy, and fulfilled lives, supported by a friendly, caring team. You will be joining the team at Harrier House a beautiful newly built 84 bed care home in Hucknall, offering luxury and high-quality...

  • Care Coordinator

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Primary Integrated Community Services Ltd Full time

    ABOUT THE ROLEWe have an exciting opportunity for a PCN Care Co-ordinator to join our new Anticipatory Care Team. PICS are looking for an enthusiastic and highly organised person to work within the team providing coordination, administrative and support to the Clinical teams and other members of the PCN. The role will further enhance the integrated care...

  • Care Assistant

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Acuity Care Group Full time

    Pay rate: £13.50 per hour (WEEKLY PAY)Shift Pattern/Hours available: Initially 20 hours per week.Location: Nottingham (NG2)Introduction:We are looking to build up a team around a young gentleman, to support with a long-term aim of moving out of the family home and into his own accommodation.We would like to find someone who can develop a trusting...

  • Care Coordinator

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Primary Integrated Community Services Full time

    JOB SUMMARY The post holder will work within the PCN Team, providing coordination, administrative and support to the Clinical teams and other members of the PCN. The post holder will work closely with Housebound Patients, Care Homes, General Practices, and existing services by providing administrative support, coordinating, and organising clinical rotas for...

  • EHC Coordinator

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Service Care Solutions Full time

    EHC Coordinator About the CompanyThis company is a leading provider of healthcare services in the UK. They are committed to providing high-quality care to their patients and improving the health outcomes of the communities they serve.About the RoleThe EHC Coordinator will be responsible for coordinating and managing the Education, Health and Care (EHC) plans...

  • EHC Coordinator

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Service Care Solutions Full time

    EHC Coordinator About the Company This company is a leading provider of healthcare services in the UK. They are committed to providing high-quality care to their patients and improving the health outcomes of the communities they serve. About the Role The EHC Coordinator will be responsible for coordinating and managing the Education, Health and Care (EHC)...

  • Haemoglobinopathy Care Coordinator

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

    Specific duties / patient care 1 Contribute to the holistic needs assessment and the development of individual care plans under the direction of the Clinical Nurse Specialist. Implement, monitor and review aspects of the care plan with the patient and carer, reporting any changes in the patients condition to the Clinical nurse Specialist. Evaluate outcome of...

  • Care Planner

    2 weeks ago

    Nottingham, Nottingham, United Kingdom My Care - Care Homes Full time

    At Ashton Court, we are seeking an experienced and highly skilled individual to join our team as a Care Planner. As a Care Planner, you will play a critical role in coordinating and organising care services for our residents, ensuring their individual needs are met with utmost professionalism and compassion.Furthermore, excellent people skills are essential...

  • Care Planner

    2 weeks ago

    Nottingham, Nottingham, United Kingdom My Care - Care Homes Full time

    At Ashton Court, we are seeking an experienced and highly skilled individual to join our team as a Care Planner. As a Care Planner, you will play a critical role in coordinating and organising care services for our residents, ensuring their individual needs are met with utmost professionalism and compassion.Furthermore, excellent people skills are essential...

  • Customer Care in Supply Chain

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Adecco Full time

    To work for or client a global brand with a history of innovation and ambition. Here at L'Or-al, we've made it our quest to deliver beauty for all. It's an aim that has seen us expand into over 130 countries and to develop operations across every retail distribution channel too. And we can honestly say that our careers are just as diverse as our business....

  • People Services Coordinator

    2 weeks ago

    Nottingham, Nottingham, United Kingdom HR - HR Operations - People Services - Corporate GBR Full time

    People Service Coordinators / Project CoordinatorWe're looking for dedicated individuals to join our team at Entain as People Service Coordinators or Project Coordinators. No prior experience in both roles is required, and we'll place you where your skills are a perfect fit.Assessment Day:We're excited to invite you to our assessment day happening on...

  • Customer Services Coordinator

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Scientific Laboratory Supplies Full time

    We have an exciting opportunity available for a Customer Services Coordinatorto join our team based in Wilford. You will join us on a full time, permanent basis and in return you will receive a competitive salary.SLS are the UK's largest independent supplier of laboratory equipment, chemicals and consumables. Because of our independence, we have a unique...

  • Health Care Assistant

    1 month ago

    Nottingham, Nottingham, United Kingdom Ramsay Health Care UK Operations Ltd Full time

    Healthcare Assistant | Woodthorpe Hospital | Full Time 37.5 HoursThe roleWe're looking for a passionate Healthcare Assistant to join our surgical ward. Putting patients first, you'll be given time to care for each person as a unique individual.Our surgical wards are busy and colleagues will rely on your support. Together, you'll deliver the highest quality...

  • Health Care Assistant

    4 weeks ago

    Nottingham, Nottingham, United Kingdom Ramsay Health Care UK Operations Ltd Full time

    Healthcare Assistant | Woodthorpe Hospital | Full Time 37.5 HoursThe roleWe're looking for a passionate Healthcare Assistant to join our surgical ward. Putting patients first, you'll be given time to care for each person as a unique individual.Our surgical wards are busy and colleagues will rely on your support. Together, you'll deliver the highest quality...

  • Customer Support Coordinator

    2 weeks ago

    Nottingham, Nottingham, United Kingdom Eaton Corporation Full time

    What you'll do:The principle role of the Customer Support Coordinator is to work in conjunction with the Sales & Logistics functions to ensure effective order management for our customers.- Ensure that Customer Purchase Orders are entered promptly and accurately, checking pricing, product description accuracy and clear delivery expectations and advising...