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Customer Support Coordinator

3 months ago

Nottingham, Nottingham, United Kingdom Eaton Corporation Full time

What you'll do:


The principle role of the Customer Support Coordinator is to work in conjunction with the Sales & Logistics functions to ensure effective order management for our customers.- Ensure that Customer Purchase Orders are entered promptly and accurately, checking pricing, product description accuracy and clear delivery expectations and advising customer if this does not meet customer requirements and issue order acknowledgements, confirmations or proformas as required.


  • Personal responsibility for a defined customer base and secondary support to further customer base. With a willingness to learn about the customers and products.
  • Ensure that timely updates are given to customers & sales teams, in terms of order status.
  • Management of orders ensuring all aspects of the project are controlled to maximise customer satisfaction.
  • Develop relationships with customers with a positive and proactive attitude.
  • To investigate and resolve price / shipping / credit term related queries, also ensuring actions are put into place to prevent further queries.
  • To progress orders and expedite product. Coordination of Customer Purchase orders in a proactive manner.
  • To check delivery time issues with materials planning and communicate delivery times to the customers.
  • To liaise with the Logistics Team to ensure customer orders are dispatched and delivered in accordance with customer requirements.
  • Contribute actively in achieving the monthly/yearly sales target for the assigned portfolio.
  • Proactively participate in local projects aiming at improving order management & customer satisfaction.
  • Understand the SAP order management to interrogate and investigate specific customer orders.
  • To develop a basic technical knowledge of the MEDC product portfolio and certification.
  • Liaison and coordination with MEDC internal departments and other Cooper entities to ensure accurate information is delivered to the customer.
  • Contribute to the customer service team predefined service levels and strive to continuously improve those levels and associated processes."

Qualifications:

  • Experience within a business to business sales environment (desireable)"

Skills:

  • Proficient in IT support packages including Excel and Outlook.
  • SAP system knowledge (desirable)"
  • Clear and professional communication skills,
  • Detail oriented and works with a high degree of accuracy data entry and interpreting skills.
  • Work ethic that encourages teamwork and exceeds goals.
  • Advanced analytical skills, with the ability to manage multiple tasks and challenges, ensuring proactive follow up on all actions to meet customer requirements"
We are committed to ensuring equal employment opportunities for job applicants and employees.

Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.