Customer Care Coordinator KMH/EM/1120

1 week ago

Nottingham, Nottingham, United Kingdom Keepmoat Homes Full time

Job Description

We have a fantastic opportunity for a Customer Care Coordinator to join our welcoming Customer Care Team in our East Midlands region, located near Nottingham, just off junction 25 of the M1.

The primary objective is to deliver a smooth and efficient customer care service, interacting with customers, contractors, site, and management teams while nurturing productive working relationships. The chosen candidate will oversee and consistently enhance the Customer Service experience for Keepmoat customers to uphold our 5-star builder reputation and maintain a leadership position in Customer Service within the homebuilding sector.

The responsibilities of the role include (but are not limited to):

  • Liaise with all customers and sub-contractors, site managers, etc., to establish an outstanding after-sales/maintenance response to all complaints/queries
  • Ensure all necessary materials and labor are available before commencing work
  • Maintain a positive customer care/after-sales image by personally contacting customers post legal completion to confirm their satisfaction
  • Prepare all pertinent documentation regarding customer care accurately and promptly
  • Be accountable for updating the COINS system in a timely and effective manner to ensure the accuracy of the customer database

Health, Safety & Sustainability Responsibilities

To prioritize your well-being and that of others impacted by your work and comply with the Keepmoat Health, Safety, and Sustainability standards.

Skills, Knowledge & Experience

We seek an individual who embodies our Keepmoat values; a direct and amiable team member with Customer Care expertise, who is innovative and adept at utilizing organizational and planning skills in a Customer Care setting. They should be enthusiastic about delivering top-notch customer care, a cooperative team member, with a background in engaging with various stakeholders.

Although experience in a similar role in the housebuilding/construction industry would be advantageous, it is not obligatory.

Why join us? At Keepmoat Homes, we take pride in being an excellent workplace. Being the leading name in our field, we aim to attract, inspire, and retain top talent capable of providing exceptional service to our customers.

  • Competitive pay rates – We regularly benchmark our pay to ensure that it reflects our status as a market leader. Additionally, we review our pay annually.
  • Bonus Scheme – Our yearly bonus scheme is tied to team and company performance.
  • Employee perks – We offer a variety of discounts and promotions exclusively for our staff, including vacation packages, health club memberships, and outings.
  • Empowerment – We encourage you to contribute ideas and make the most of your role with us.
  • Advancement – We provide genuine opportunities for career progression.

Our ValuesOur values form the basis of our vision, the essence of our culture, and the standard for our success.

  • Direct - We complete tasks efficiently and effectively. We are approachable, candid, and sincere. We prioritize respect and operate in a clear and honest manner.
  • Collaborative - We collaborate to deliver the finest customer experience. Working in synergy is vital to our business. We partner harmoniously to achieve optimal outcomes.
  • Enthusiastic - We have a strong passion for our work. We dedicate effort and enthusiasm to producing results. We take pride in delivering quality work.
  • Innovative - We are proactive, adaptable, and resourceful. We listen, learn, and provide solutions. Our approach is not one-size-fits-all; we are flexible and tailor our services to meet our customers' requirements.

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