Private Patient Sales

2 weeks ago

London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

To be responsible for the management of all telephone and web enquiries in line with the sales process and for the provision of administrative tasks in relation to the booking of patients' consultations across our three sites.

Delivering a high standard of customer service, providing accurate financial and administrative information to prospective patients.

Responsible for the follow up of all enquiries and the overall bookings within the Private Outpatient Department as well as those referred for inpatient care and Telemedicine.

Liaising with patients, Consultants / GP's, third party sponsorships and fellow up with departments to provide efficient management of the clinics.


To take responsibility for the effective provision of administrative services to the private patient team and to take action to ensure that work is managed appropriately.

Including the booking and running of Telemedicine clinics


To be responsible for collating information to produce reports on patients, activity and case mix, including analysis of figures and trends which will be used by senior management and the executive team.

To provide cover to all other areas in the private patient's business as necessary.

To be responsible for the management of all telephone and web enquiries in line with the sales process and for the provision of administrative tasks in relation to the booking of patients' consultations across our three sites.

Delivering a high standard of customer service, providing accurate financial and administrative information to prospective patients.

Responsible for the follow up of all enquiries and the overall bookings within the Private Outpatient Department as well as those referred for inpatient care and Telemedicine.

Liaising with patients, Consultants / GP's, third party sponsorships and fellow up with departments to provide efficient management of the clinics.


To take responsibility for the effective provision of administrative services to the private patient team and to take action to ensure that work is managed appropriately.

Including the booking and running of Telemedicine clinics.

To provide cover to all other areas in the private patient's business as necessary.

To be the leading national and international centre for the diagnosis, treatment and care of patients with heart and lung disease, creating and disseminating knowledge through research and education


The post holder will deliver a first-class service, to all patients, Consultants, third parties and members of the public seeking information and support from the private patient administrative team.


To take responsibility for the effective provision of administrative services to the private patient team and to take action to ensure that work is managed appropriately.

Including the booking and running of Telemedicine clinics


The post holder will be able to triage the calls appropriately and have knowledge of the clerical and financial processes to work well with the extended private patient administrative and finance teams.


The post holder will be responsible for managing and recording all relevant telephone and web enquiries in the appropriate database.

The post holder will be responsible for ensuring that all information is gathered in line with Trust policy.

They will also ensure that all patient demographics are inputted / updated in Lorenzo / compucare systems correctly and in a speedy manner.

The post holder will be responsible for ensuring that requested tests for patients are scheduled and where necessary the appropriate clinical supervision is in place.

The post holder will take the lead in developing and implementing, effective working practices to both aid the promotion of new initiatives and to maintain the efficient recording and follow up of enquiries.


Ensuring communication is fluid, maintaining a good relationship with the POPD team, international team, consultants, secretaries, other relevant departments and relevant external referrals.


The post holder will be responsible in the first instance to address and manage any incidents or potential complaints thereafter relating to outpatient bookings and enquiries, escalating where appropriate to either the business development manager or Associate Director, Business Development.


The post holder will strive to maintain effective management of the consultants' schedule and clinic capacity, offering a flexible service and working with clinicians to accomplish this.


The post holder will be responsible for the co-ordination of the consulting room bookings at Royal Brompton Hospital and Wimpole on a day-to-day basis.

Ensuring communication within the department is fluid, maintaining a good relationship with the International team and the administration and clinical staff in those areas.

The post holder will strive to maintain effective management of the consulting room schedule and time management, offering a flexible service and working with clinicians to accomplish th

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