Band 4 Private Patients Unit Enquiries and Sales

2 weeks ago

London, Greater London, United Kingdom Barnet and Chase Farm Hospitals Full time
Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community.

This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.


Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers' money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust.

We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.


Detailed job description and main responsibilities:

  • Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Person specification:

Qualificaitons:

Essential criteria:

  • Relevant degree or equivalent experience.

Desirable criteria:

  • Courses / further study attended to demonstrate evidence of personal development e.g. certificate in medical terminology

Experience:

Essential criteria:

  • Experience in working in a front of house customer facing, sales driven call centre or sales teams in the private healthcare sector
  • Experience in working within return on investment led sales oriented services/teams
  • Experience of managing and prioritising own workload, working to deadlines and working under pressure
  • Experience and proven record of successful interaction and liaison with all levels of staff
  • Substantial experience of dealing with the public
  • Substantial experience of dealing with the public
  • Substantial experience in a customer service environment
  • Experience of handling difficult or pressurised situations
  • Understanding of the requirements regarding patient confidentiality
  • Understanding of best practice in customer service environments

Desirable criteria:

  • Previous work experience in a healthcare setting, preferably the Private Sector.

Personal Qualities:

Essential criteria:

  • Excellent written and verbal communication skills
  • Excellent organisational skills with meticulous attention to detail
  • Ability to take complex information and disseminate and cascade to staff and patients
  • Effective communication and use of interpersonal skills with stakeholders at all levels, including ability to use tact, diplomacy and persuasiveness.
  • Ability to learn and assimilate information quickly
  • Highly numerate and Comfortable discussing payment requirements with payers

Values:

Essential criteria:

  • Demonstrable ability to meet the Trust Values

Skills:

Essential criteria:

  • Excellent written and verbal communication skills
  • Excellent organisational s kills with meticulous attention to detail
  • Ability to take complex information and disseminate and cascade to staff and patients
  • Effective communication and use of interpersonal skills with stakeholders at all levels, including ability to use tact, diplomacy and persuasiveness.
  • Ability to learn and assimilate information quickly
  • Highly numerate and Comfortable discussing payment requirements with payers
  • Excellent customer service skills
  • Ability to deal with and manage conflict
  • High level orgnaisational skills and ability to manage workload
  • Analytical ability for the production and interpretation of reports
  • Team worker
  • An ability to support service development and improvement
-
Covid-19 Vaccination

  • Getting vaccinated, and getting a booster, remains the best defence against COVID1
  • We encourage and support staff to get COVID19 vaccine and a booster dose as and when they are eligible.
    AT
  • Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
  • If you are an
    EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
  • The Trust uses
    electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
-
The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.

Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.

Please note:

- _Please be advised that due to exceptionally high d

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