Deputy Head of International and Private Patients

2 weeks ago

London, Greater London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

An exciting opportunity has arisen within the Evelina London International & Private Patients (IPP) team to recruit to the role of Deputy Head of International and Private Patients.

The post-holder will lead on the development of a portfolio of private services within the Evelina London Clinical Group.

They will work in close collaboration with clinical, financial and operational teams, marketing and cross-cutting business development functions to develop and implement a robust growth strategy for these services.

They will act as bridge between the Evelina London Clinical Group and GSTT's central private patient team, ensuring a fully aligned approach to business development and all interrelated activities.


Private patient activity within the clinical group takes place at Guy's Hospital, St Thomas' Hospital, Evelina London Children's Hospital and Evelina London community facilities.

Key locations for the delivery of private patient activity include:

  • The award winning Evelina London Children's Hospital which enjoys an international reputation for clinical excellence resulting in complex UK and international private patient referrals increasing significantly in recent years.
  • The Westminster Private Maternity Suite located on the 12th floor of St Thomas' Hospital.
  • The Assisted Conception Unit (ACU) which is located on the 11th floor of Tower Wing of Guy's Hospital and enjoys an international reputation. This service offers private fertility services to both UK and international patients.
  • Outpatient facilities located on the St Thomas' campus in Westminster Bridge Private Consulting Rooms, Wimpole Street Diagnostics Facility in the Harley Street Medical Area, and at Royal Brompton Hospital.
Evelina London is proudly part of GSTT.

Following the merger of GSTT and Royal Brompton & Harefield NHS FT in February 2021, private patient services within the combined trusts have merged to create the largest private patient teams within the NHS.


The post-holder will work in partnership with consultants to develop their private practice, acting as a primary contact for consultants within their portfolio of specialities and delivering proactive account management services in order to improve consultant engagement and develop new commercial opportunities.


A key responsibility will be the line management and operational oversight of operational managers and administrative teams working in private services, working in partnership with Directorate Management Teams and operational leadership.


The post-holder will identify new business development opportunities and provide project leadership for the development of these services, leading on stakeholder engagement and service design.

They will lead on private patient business planning for their services, including the preparation of any revenue or capital investment cases required to support growth.


They will regularly review the quality of current private patient services, benchmarking against competitors and reporting on patient and stakeholder feedback.

They will work with operational and clinical colleagues to identify and implement opportunities for service improvement.


They will act as a key link between Evelina clinical group services and GSTT's private patient team, ensuring clinical group services receive the support required from central teams and that the approach within the clinical group is fully aligned with trust-wide PP strategies and appropriately communicated.

They will ensure central, supporting functions (including marketing, international, financial and central business development teams) are fully engaged in the preparation of business development plans, with budgeting and resourcing agreed in advance.


They will be a member of the trust's wider PP business development team, attending all appropriate meetings and with a secondary reporting line to the Associated Director of Marketing & Business Development.

Objectives for the role will be agreed after appointment, but are likely to include:

  • To build a reliable international a referral pipeline, activity base and business model, that delivers against plan and secures significant growth and investment, including revenue and capital business cases, to secure expanded services and facilities;
  • To improve crosssite working of paediatric services delivered at RBH site, including the operational oversight, joint business development initiatives and improved collaboration with NHS clinical teams delivering such services;
  • To grow private patient income whilst maintaining and / or improving current levels of profitability;
  • To improve consultant engagement in private practice, increasing the number of consultants who regularly practice privately at Evelina London and launching new services in response to demand;
  • To work proactively with colleagues across the combined GSTT PP teams (these include GSTT Adult services, women's services located outside of the Evelina Lond

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