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Customer Service/contract Administrator

3 months ago

Cobham, Surrey, United Kingdom Connect 2U Recruitment Ltd Full time

Connect 2U Recruitment are currently seeking an experienced Customer Service/Contract Administrator for one of our Garden Maintenance orientated clients based in Cobham, KT11.


JOB OUTLINE


The
Customer Service / Contract Administrator's role is to support the contract manager and accounts manager with the day-to-day management of their internal CRM and Desk systems, to ensure our high level of customer service is maintained.


You will be responsible for responding to all client 'tickets' that come through our system, serving as first point of contact for customer queries about services and commissioned works.

You will be required to work closely with the Operations department.

Main Duties and Responsibilities:

  • Timely resolution of Customer queries or escalation where necessary
  • Updating of internal systems to ensure correct data is available on incoming queries at all times
  • Ensuring effective and courteous handling of customer queries and service requests
  • Building reports and dashboards to support the contract managers and accounts managers in monitoring customer response KPIs are met
  • Developing and issuing invasive weed plan extensions and guarantees.

Key Skills and Behaviours:

  • Previous experience in a similar customer service or administration role
  • Exemplary attention to detail
  • Strong verbal and written communication skills
  • Exceptional interpersonal and customer service skills
  • Selfmotivated, enthusiastic and professional
  • Proven ability to work under pressure and deal with challenging situations
  • The ability to make decisions, take ownership and use own initiative to problem solve
  • Knowledge of England's geographical location and route planning skills
Technical knowledge of invasive weed management or other environmental sector desirable but not essential. Training will be given.

Please in the first instance, send your CV or call Connect 2U on for more details.

Job Types:
Permanent, Temp to perm

Contract length: 6 months

Pay:
From £14.76 per hour

Expected hours: 40 per week

Benefits:

  • Company pension
  • Onsite parking

Schedule:

  • Monday to Friday

Work Location:
In person

Reference ID:
CS/KT/C2U