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Sales Administrator

2 months ago

Cobham, Surrey, United Kingdom Reed Full time

Job Summary:

We are seeking a highly organized and customer-focused Sales Administrator to join our team at Reed. As a Sales Administrator, you will be responsible for providing exceptional customer service, managing sales and administration tasks, and contributing to the success of our retail business.

Key Responsibilities:

  • Customer Service:
    • Provide a friendly and welcoming service to customers, responding to their queries and resolving any issues in a professional and courteous manner.
    • Assist customers with jewellery purchases and repairs, ensuring they receive a memorable experience in store.
  • Sales and Administration:
    • Manage sales and administration tasks, including maintaining the business debt list, booking in jewellery repairs, and maintaining packaging supplies.
    • Assist with email and telephone inquiries, providing reliable information to customers in all matters relating to sales, customer service, repairs, and bespoke orders.
  • Team Collaboration:
    • Work collaboratively with the team to achieve sales targets and maintain a high level of customer satisfaction.
    • Contribute to the maintenance of the showroom, including displaying stock and ensuring the display cabinets are clean and well-maintained.

Requirements:

  • Education and Experience:
    • I.T. Literate in Microsoft Word, Excel, and Outlook.
    • Previous retail experience, preferably in a sales and administration role.
  • Skills and Abilities:
    • Highly organized and self-motivated, with a proactive approach to work.
    • Clear written and spoken English, with excellent communication skills.
    • Presentable and clean in appearance, with a punctual and reliable attitude.
    • Capable of handling sensitive and confidential information.

What We Offer:

We offer a competitive salary and a dynamic work environment that values customer satisfaction and team collaboration. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.