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Head of People and Culture
3 months ago
Job summary
We are seeking to appoint an outstanding Head of People and Culture tobuild on our success story across St Helens and Knowsley. The position is a keyrole to support the ongoing strategic aims of the Hospice, managing the HRfunction in a generalist role and promoting positive engagement, culture anddevelopment across the organisation.
As Head of People and Culture you will develop and implement key humanresource initiatives, provide sound HR advice and guidance, be responsible forpeople development with a particular focus on mandatory training and lead onrecruitment, employee relations and policy development. Reporting to the Clinical Director, you willdevise an effective HR strategy to meet the needs of our Willowbrook community.The successful applicant will havesignificant experience and relevant qualifications in Human Resource managementto be able to join our Outstanding team.
Main duties of the job
The post holder will develop a strategy for the Human Resource Services across the organisation within the levels and time scales agreed with the Executive Leadership team (ELT). The post holder will be a member of the Senior Leadership Team (SLT) and support senior level decision making, ensuring the provision of accurate advice and guidance on all matters related to personnel for the ELT and the Board of Trustees.
The post holder will provide anexemplary and comprehensive Human Resource Service across the organisation toinclude: staffing, employmentprocessing, health and welfare benefits, training and development, recordsmanagement, organisational development, succession planning, employee relationsand retention. Alongside the HR and Volunteer team the Head of Peopleand Culture will develop the HR service according to organisational needs anddevelop, manage,and implement appropriate human resources policies, procedures, and processes to deliver theorganisational strategy. This will support the development of anemployee-oriented company culture with the emphasis onquality, continuous improvement, and highperformance.
About us
WillowbrookHospice is a purpose built independent hospice opened in 1997. It is an adult hospice caring for patientswith specialist palliative care needs, serving the community of St Helens andKnowsley. It was built with the support of local people. The Hospice works to improve the lives ofpeople who have a life-limiting or terminal illness, helping them to live wellbefore they die.
WillowbrookHospice not only takes care of peoples physical needs but looks after theiremotional, spiritual and social needs as well. It also supports carers, familymembers and close friends, both during a persons illness and in bereavement.
Job descriptionJob responsibilities
Recruitment & Selection
Co-ordinaterecruitment throughout the organisation through management of the appropriateprocesses.
Buildrelationships with recruiters, draft briefs, develop interview processes andset up interviews where necessary.
Providesupport to interviews as and when necessary, ensuring that thehighest calibre of applicant is attracted and selected for the post.
Ensure recruitment & selectionprocesses, methods and procedures are carried out to the highest standards regardingadvertising, interviewing, selection testing, job/role descriptions and procedures.
Inconsultation with Operational Managers, produce and update new job descriptionsas and when required
MaintainContracts of Employment that reflect up to date legislation.
Support the TrusteeBoard with recruitment for Board members including implementation of therelevant Fit and Proper Persons Regulations
Fully supportthe Registered Manager with all aspects of Well-led requirements for the CareQuality Commission
Employee Relations
Provideadvice and guidance to Operational Managers to ensure that the execution of disciplinary,capability and grievance issues are dealt with fairly and within the law. Consultwith the ELT and with employment lawyers where appropriate.
Managecomplex disciplinary & grievance cases as and when required
Support theHeads of Departments with Occupational Health, Wellbeing and Staff Supportreferrals and provide guidance in the execution of the sickness absence policy and procedures. Supportcomplex cases as appropriate and undertake requests for medical reports to assist indecision making.
Provideadvice and guidance to members of staff in respect of human resource andemployment issues.
Meetwith staff to agree arrangements for maternity, paternity and adoption leave,arranging risk assessments where appropriate.Provide support and guidance to operatinal managers in managing flexibleworking and parental leave requests.
Conductexit interviews for Senior Managers where required and handle complex issuesrelating to leavers - letters, reference requests, retirement arrangements etc.
Keep ELT informed of HR matters as theyarise to support them in the sharing of relevant information with the Chair andBoard of Trustees.
OrganisationalDevelopment
SupportHR initiatives and deliver identified activities in line with theorganisational and HR Business Improvement Plan.
Scope andimplement an annual agenda for HR strategy in line with the business plan.Ensure HR plans support the needs of the business and are flexible to cope withchanges in the organisation, as and when they occur.
Developand implement strategic Human Resource initiatives for the organisation and forthe HR department.
Supportthe development and implementation of HR Policy and Procedures ensuring fullcompliance with The Care Quality Commission and The Charity Commission requirements.
Take akey advisory lead role in all redundancy processes and consultations as appropriate.
Develop relevantprocesses and procedures in line with all electronic reporting systems.
Developan effective, professional, and collaborative relationship with all Head of Departmentswithin the organisation.
Provideleadership and project management for Human Resource projects as directed bythe ELT.
Regularlyliaise with the ELT members, discussing employee and business issues to assistin the effective running of the organisation.
Leadthe Staff Engagement Group ensuring all organisational departments are fully represented.
Leadthe Staff and Volunteer surveys for organisational improvements year on year.
Ensuresupport for the Freedom to Speak up Guardian policy and procedures.
Provideline management of the HR department and Volunteer department.
Compliance
AttendTrusteee HR Group meetings to provideassurance and data that demonstartes compliance with HR related matters.
Ensurethat employment policies and procedures comply with legal requirements and areimplemented with all Head of Departments to a high standard. Ensure policiesare reviewed and up to date.
Liaisewith the organisations legal representatives as and when required.
Ensureprobationary periods are managed in accordance with Hospice Policy.
EnsureHR procedures and practices are effective, efficient, accurate, legally compliantand in line with best practice.
Reviewthe Disclosure and Barring Checks (DBS) process in line with organisationalrequirements
Ensurevalid General Medical Council (GMC) and Medical Defence certification is inplace as part of Practicing Privileges Policies and procedures.
Ensure HR KPIs arecompleted within identified timescales. Undertake analysis and provide up todate information as required via HR Dashboard for the ELT and Board of Trustees.
Provide support to the Finance Department to ensure theeffective management and compliance of Pensions Auto Enrolment and that allpayroll HR requirements are ratified with Finance Manager before each BACSpayment is processed.
Adhere to all HR Policies &Procedures; and promoting good practice regarding (a) Confidentiality; (b) Health & Safety ofself, colleagues, and service users; and (c) equality of diversity and opportunity.
Attend all appropriate Networkinggroups and meetings ensuring shared best practice is given consideration by theELT.
TRAINING & DEVELOPMENT
In consultation withthe Clinical Director and with support from the practice developmentfacilitator, develop the Annual Training & Development plan and oversee theimplementation, collation and monitoring of mandatory courses to ensure theyare completed within the required timescales.
Co-ordinate andmonitor all training matrices for the organisation ensuring compliance in allmandatory areas.
Source, develop anddeliver relevant management training as defined in the annual training & developmentplan and organisational strategy.
Develop the annualstaff appraisal process and deliver relevant training to Heads of Departments, ensuringdepartments are compliant with the completion of Appraisals within agreed timescales.
Oversee themonitoring of the annual appraisal process.
Conducttraining needs analysis and designs and implement a training plan with inputfrom Head of departments.
Attendall training courses required to carry out your job role and continued developmentwithin the organisation.
REMUNERATION
In consultation with ELT review all staff salariesand make recommendations for pay levels and any increases in consultation with Headsof Departments. Ensure implementation of associated increases and the necessaryadministrative requirements.
In conjunction with the ELT prepare for the annual payreview and produce a proposal for the HR Group.
HR SYSTEMS & REPORTING
Provide management reports and KPIs tothe ELT and HR Group and make recommendations where appropriate via a dedicatedHR Dashboard.
Provide management reports and KPIs atthe quality assurance meeting.
SourceHR and Learning Management Systems as appropriate to ensure organisationalneeds are met. Ensure the effective use of the HR Database and Hospice Web Site,reviewing requirements as and when necessary to ensure they meet the needs ofthe organisation.
General
Be familiar with the Health and Safety Policyoperated by the Hospice with regard to: -
The Health and Safety atWork Act 1974
Fire Safety Regulations
Manual Handling
Attend Statutory Fire training
Assist other employees, visitors,and volunteers in the normal course of duty to recognise safe practices andprocedures where necessary
Confidentiality and Security of Information
Within your position youwill be expected to adhere to the Security of Information Policy that concernsyour job role within the Hospice.
You will be expected toattend security and confidentiality training as and when required.
Should you have any mattersof concern you are encouraged to raise these with your line manager.
Diversity and Equality
Allstaff will be treated with respect by management, colleagues, patients, andvisitors and equally staff will treat management, colleagues, patients, andvisitors with the same level of respect.
Staffwill be supported to challenge any discriminatory behaviour that may be basedon differences in race, disability, language, culture, religion, sexuality,age, and gender or employment status.
SAFEGUARDING
Theorganisation has a zero -tolerance approach to the abuse of children, young people,andadults. All employees are required to promote and safeguard thewelfare of children and young people and comply with the Local SafeguardingChildren Board Procedures and the Children Act (1989, 2004).
Inaccordance with the multiagency policy safeguarding, you will be required toensure that the health and well-being of adults is appropriately safeguarded.
Itis your duty to attend training appropriate to your role in safeguardingchildren and adults, which includes understanding and recognising the signs ofabuse and knowing how to raise concerns when those signs of abuse are noticedin a person.
The post holder may occasionallybe required to work flexible hours within reasonable bounds and support eventsfor the Charity.
The post holder will always act as a professional and knowledgeableambassador for the charity.
The tasks listed in this job description are not designed to beexhaustive and may vary from time to time.This document will be reviewed in consultation with the post holder asthe role and services provided by the organisation develop.
Person SpecificationQualifications
Essential
CIPD Level 5 Qualification Familiar with personnel management information systems Experienced MS Office user, particularly Word, Excel, and OutlookDesirable
Presentation skills Experience of Vantage and Healthroster CIPD Level 7 Qualification Equality Diversity and Inclusion QualificationExperience
Essential
A minimum of 3 years experience working in a HR environment, at least 1 year of which has been at HR Advisor or equivalent level. Experience developing and implementing policies, procedures and initiatives. An up-to-date level of knowledge of employment law and legislation, and its application with the ability to assimilate policy/terms and conditions and apply in a work setting. Extensive experience of successfully supporting managers in resolving employee relations issues in a consistent and fair manner. This includes guiding disciplinary and grievance procedures. Management and leadership experience of a HR team. Experience of stakeholder management. Proficient in data analysis and reporting to inform HR strategies and decision making.Desirable
Experience of delivering training. Understanding of the charity sector and issues regarding working with volunteers. Project / Change Management experience. Knowledge or qualification in Data Protection. Working knowledge of a HR database and management system. Knowledge of the Vantage and Healthroster system would be particularly advantageous.Personal Attributes
Essential
Able to cope well when under pressure from competing priorities, unpredictable requests, and interruptions. Proactive, creative, and resourceful with an attention to detail. Strong people skills demonstrating warmth, approachability and understanding to cope with diverse groups of people. Self-motivated with a proven ability to work as part of a team. Ability to build strong and effective working relationships. Sense of humour, patience, and flexibility. Willingness to participate in any further training necessary to enhance skills and ensure the quality of the service provided. Ability to address staff and organisational challenges head on. Confident in being able to have difficult conversations.