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Office Administration Assistant

3 months ago

Chertsey, Surrey, United Kingdom MDL Marinas Full time

Location:

Prime tasks and responsibilities:

  • To provide admin support to the administration team covering the three Thames Marinas Windsor, Bray & Penton Hook.
  • To ensure the office telephone is answered in a timely manner, customers are greeted and assistance with serving in the main office is maintained ensuring the highest standard of customer service at all times.
  • To ensure that all customer queries are dealt with promptly and efficiently and to keep the Marina Manager informed of their progress at all times.
  • To assist with general administration functions to support the central administration team based offsite.
  • To provide a concierge service to customers to include taxi, visitor berthing bookings, and to arrange Dockmaster trolley assistance when necessary.
  • To assist with customer events to include the annual Boat Jumble at Bray and other customer focused incentives.
  • Deliver operational process and systems in accordance with the quality management systems of the MDL Way.
  • To adopt a flexible attitude towards work location whilst providing the best in customer experience and site cover; driving customer focus to the forefront of your activities.
  • To ensure that the Marina Manager is aware of any concerns you may have within your scope of responsibility.
  • To ensure all legal, HSE and company policies inc. financial are being adhered to.
  • To undertake any other reasonable duties required by the management team.

Working relationships:

-
Internal
  • Working with marina team members and other MDL departments to achieve site objectives, whilst complying with all company policies and procedures.

-
External
  • Customers, Tenants, Suppliers and Contractors. Coastguard, other emergency services and various statutory bodies and organizations.

Performance criteria:

-
Health & Safety Compliance
  • To ensure all duties carried out are in accordance with the Company Health & Safety Policy and that all Risk Assessments are understood and adhered to.

-
QMS
  • Deliver operational process and systems in accordance with the quality management systems of the MDL Way.
All laid down Marina Regulations and company procedures and policies are adhered to at all times.
-
Customer Service
  • Place our customers at the center of all our business practices ensuring outstanding customer care at all points of contact and in accordance with GUEST.

-
Brand
  • Ensure you are in the correct uniform and that it is clean, presentable, and well maintained at all times. To ensure the correct PPE is worn when necessary.

-
Direct Reports/Team
  • All dealings with team members are carried out professionally, politely, and respectfully.

-
Team Participation
  • To adopt a flexible attitude towards work location whilst providing the best in customer experience and site cover; driving customer focus to the forefront of your activities.

Purpose of this role:

  • To place the customer at the forefront of your daily duties and ensure excellence in customer service and customer experience is achieved at all times.
  • To deliver operational process and systems in accordance with the quality management systems of the MDL Way.
  • To ensure that 100% recoverable income is achieved throughout all marina and yard operations.

Job Types:
Full-time, Temporary contract

Contract length: 9 months

Salary:
From £10.41 per hour

Benefits:

  • Free parking
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

COVID-19 considerations:
The company sets out precautions against COVID-19 as per state directives

Ability to commute/relocate:

  • Windsor: reliably commute or plan to relocate before starting work (required)

Experience:

  • Administrative: 2 years (required)
Customer Service: 2 years (required)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person

Reference ID:
ADMINWIN10/22