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Head of Marine, Energy and Aviation Claims
3 months ago
Overview:
Head of Marine, Energy and Aviation claims:
Reporting to:
IQUW s1856 Head of Claims
Location:
London
About us
IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products; Marine and Energy, Property, Speciality, Professional Lines and Reinsurance.
The role
The Head of Marine, Energy and Aviation claims will be directly responsible for the day to day operational and technical management of the team.
This includes successful service delivery along with ensuring that all claims are handled in accordance with the IQUW internal guidelines, authority levels and procedural frameworks plus market practices, relevant legislation, jurisdiction and case law.
Key responsibilities
- Recognised market leading expert in Marine & Energy classes
- Operational and technical management of the Marine & Energy claims team along with responsibility for regular reporting to Head of Claims and Senior Management.
- Managing of workloads and resource needs of the team to meet internal SLAs/KPIs and operational metrics / performance levels.
- Supervise claims handlers in adjusting and resolving claims, together with managing and maintaining performance levels.
- Assist claim handlers with developing optimal resolution strategies using technical skills, analytics and sound judgement.
- Ensure that exposure is recognised, coverage is accurately determined, and claims are promptly evaluated, reserved and settled.
- Review and approve the work product relative to investigation, coverage evaluation and resolution strategy.
- Provide mentoring and coaching of team members, assess development needs and conduct regular training to meet the needs of the team.
- Ensure the accuracy of claims data and provide MI reporting / commentary on claims activities and trends.
- Oversee compliance with and the implementation of all internal policies relating to the claims department and ensure that all authorities are complied with.
- Adjust, assess, and manage assigned claims within own set authority.
- Ensure that claims are always handled proactively and in accordance with claims management Guidelines.
- Ensure compliance with Lloyd's principles and all regulatory and statutory requirements relating to claims handling, at all times.
- Management and oversight of large losses and watchlist claims
- Attend market claims meetings, lead and drive strategy to fair outcomes for customers.
- International travel as required.
- Third party expert management through TOE, panel and performance reviews.
- TPA/DCA management
- Audit oversight, both internal and external
- Internal and external stakeholder engagement.
- Support the Head of Claims by contributing to strategy and support the needs of the IQUW in line with its growth plans.
- Provide support to the underwriting teams, actuaries and senior management through claims.
- Horizon scanning
- Champion IQUW in the market and the Claims function.
- Demonstrate and champion an inclusive and diverse culture that reinforces the company brand, values, and behaviours.
- Work effectively with peers in shared functions within the organisational matrix to provide seamless delivery of IQUW's objectives.
Other Duties
- This job description is intended to describe the main duties, with expectation to maintain flexibility and perform all other reasonable duties relating to the role as assigned by IQUW.
Essential qualifications, skills, and experience
- Analytical thinking, insights driven.
- Extensive claims experience along with managerial experience in the London / Lloyds market.
- Strong technical understanding of Commercial and Specialty lines of business with technical expertise in Marine and Energy classes.
- Proven track record of management and leadership skills.
- Strong track record in managing experts such as lawyers, loss adjusters and other significant service providers.
- Coordination, reporting and management of Large CAT events and Large Loss Management.
- Awareness of regulatory requirements in the London insurance/reinsurance market, including delegated authorities.
- Strong knowledge of key business systems and processes within the Lloyd's / London Market.
- Strong knowledge of the legal system in England & Wales and the United States of America.
- Track record in leading market meetings with insurers/reinsurers and with brokers.
- Ability to develop and maintain strong relationships with both internal and external stakeholders.
- Excellent communication skills including the ability to effectively influence internal and external stakeholders to the benefit of customers.
- Ability to work effectively under pressure both independently and in a collaborative team environment.
- Ability to prioritise and organise workload and meet deadlines.
- Detail orientated.
- Skilled problem
