Data Protection Manager

1 week ago

London, Greater London, United Kingdom Financial Ombudsman Full time
Data Protection Manager
We are currently looking for an experienced Data Protection Manager to join our Data Protection & Assurance Team.

You will lead and develop our data protection team providing assurance for data protection activities across the service ensuring that we comply with our legal obligations to protect personal data and provide the highest standard to our customers and employees.

Contract: 12 month Fixed Term Contact
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns.

Reporting to:
Deputy Data Protection Officer

O ur permanent hybrid policy sees us all working at least four days across a fortnight in the office.

The data protection legislation is detailed, and you will be an expert in the field, being the escalation point for the team and wider organisation in respect of complex and sensitive data protection and privacy matters.

You'll need to be confident in providing solutions-focused data protection subject matter expertise, work in partnership with colleagues to evaluate data protection risks and identify migrating controls, build strong relationships with senior leaders, and embed privacy by design into all activities.

You'll champion the highest standards of data protection and fostering a culture of privacy.

You'll be on the lookout for best practice and how we can use the latest developments to continuously improve how we deal with data protection.

As a hands-on manager, you'll help manage and develop your team through coaching, sharing knowledge and giving feedback in the moment – encouraging continuous improvement.

And you'll provide support to senior leaders –– helping us deliver on our organisation's wider objectives and commitments.
Helping the whole organisation comply with relevant legislative and statutory requirements for data protection – including through promoting good practices and improving awareness of relevant policies and procedures
Managing our data protection complaints procedures and ICO investigations for all data protection matters (except information rights requests)
Managing our data protection awareness and communications programme, ensuring timely and accurate data protection information is provided across the organisation
Understanding how the data protection function is performing against key performance indicators– and identifying any concerns or observation with the DPO to influence the data protection action plan
Ensuring our policies, procedures, privacy notices and guidance notes remain up to date
Managing our formal, documented records of processing activities and establishing policies and procedures to ensure that it remains accurate and up to date
Establishing and managing our policies and procedures to ensure we appropriately manage data sharing decisions and working with colleagues in information security and legal to ensure that we have procedures in place to make sure that restricted transfers are made appropriately
Providing risk-based advice on PIAs and DPIAs across the service, as necessary
Proactively monitoring and managing performance, addressing issues effectively – including listening and responding appropriately to customer feedback and service complaints
Providing coaching and professional development so your team can maintain and continually improve the skills they need to handle all aspects of information rights work effectively
Experience of managing a team of specialist data protection experts
Demonstrate a deep knowledge and understanding of data protection legislation – with the ability to apply this in a practical way to individual projects, risks and advice
Qualified in data protection or equivalent relevant experience managing data protection activities
Demonstrate experience managing risks and issues and communicating the impact to relevant stakeholders
Why Financial Ombudsman Service?
We also offer an attractive, competitive salary and flexible benefits to suit our people. 25 days holiday entitlement, with the option to buy extra or sell days
~ Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few
~ Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others
~ Employee Assistance Programme
~ Extensive opportunities for personal and career development
~ Fully equipped on-site gym open 24 / 7 (London office only)
~ Extensive Well-being resources including on-site therapists (London office only)
~ Beautiful and bright London office looking over the Thames and near to mainline stations
~ Our Coventry office is 2 minutes' walk from the main station
~ Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. Applications need to be submitted by 23:59 Sunday 23rd June 2024
We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We understand that if we're diverse and inclusive, we'll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader.

If you would like to speak to a member of our team about any reasonable adjustments you need, please email -ombudsman.

Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don't forget to follow us while you're there
Financial Ombudsman Service
We're an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. The Financial Ombudsman Service is an equal opportunities employer.

All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.

We understand that if we're diverse and inclusive, we'll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We are proud to be a Disability Confident employer.

You will need to demonstrate that you meet the minimum criteria in your CV in order to qualify for the Disability Confident scheme.

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