Quality Complaints Service Administrator

2 weeks ago


Swindon, Swindon, United Kingdom BNP Paribas Full time £25,000

As a Customer Service Specialist at Arval UK, Swindon, you will be responsible for the maintenance of our retail fleet customers.

In this position you will spend the bulk of your time communicating with customers over the phone and via email.

From listening to complaints, to providing advice and support to our customers, you will ensure all incidents are captured and handled professionally within, or ideally exceeding, expectations and our agreed service levels.

You will also be responsible for helping to identify and resolve core issues to improve the overall customer experience.

Following training, you will ensure we satisfy the individual requirements of every customer. You will remain customer focussed, build good rapport and ensure that our customers receive the top-notch service they deserve. Your role is to make sure no stone is left unturned in our quest to satisfy.

In a nutshell, your role is to offer and deliver top quality customer service, building a solution and problem solving to deliver the best possible service.


Retail Customer Service Specialist role receives a benefits package at Pay Zone A4 role with a salary starting at £25,000 and up to a bonus of £1100.

This is a fixed term role for 6 months with the possibility of extension.


We operate a hybrid working option, this gives you up to 2 days working from home per week; you will be eligible, once training is complete and you are fully competent in the role.

Private Healthcare (AXA PPP)

Life Assurance

Company Pension scheme

A range of personal flexible benefits

25 days holiday, your birthday off plus bank holidays

Free Parking

Access to great discounts on our products and services

To celebrate your 1st year you can enjoy a 1⁄2 holiday or a £75 Love2Shop voucher


We are looking for someone to have an excellent telephone manner and will be used to working in a fast-paced environment.

To become an outstanding Customer Service Specialist for Arval, you will be committed to offering fantastic customer service to our retail customers.

1 vehicle leasing provider with a clear vision for sustainable mobility.

We know that for 2021 and beyond, being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want, whilst we also focus on leading the way forward on Climate Action within the mobility industry.

We truly believe all our Journey Makers help us shape our story – and make history in the process.

We support all our local communities and groups and actively encourage people from underrepresented backgrounds to apply to become part of our family.

We do not discriminate based on race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, marital status, disability or age – or any other category you can think of, and we have a strong "speak up" culture through which we support and ally with all group our Journey Makers identify with.

Here's a recent video we put together that shows life at Arval:

You must accept the "Social media and content sharing cookies" to see this content.
  • Service Administrator

    2 weeks ago


    Swindon, Swindon, United Kingdom Fish Brothers Full time

    Location Fish Brothers Peugeot Working Hours 25 per week Benefits 2226 days holiday Life Assurance Contributory Pension Scheme Competitive Bonus Scheme Healthcare Cash Plan Staff Car Purchase Scheme Salary TBC Closing Date 02/04/2023Service Administrator Part Time - 25 hours per weekFish Brothers is a multi-franchise car dealer group based in Swindon. We...

  • Service Administrator

    2 weeks ago


    Swindon, Swindon, United Kingdom Fish Brothers (Swindon) Ltd Full time

    Service Administrator Part Time - 25 hours per weekFish Brothers is a multi-franchise car dealer group based in Swindon. We believe in going the extra mile for our customers. With many returning time after time, we know how important quality and good customer service is. With 70 years of experience in the motoring industry, we are recognised as one of...

  • Complaints Handler

    4 weeks ago


    Swindon, Swindon, United Kingdom Zurich Insurance Company Ltd. Full time

    Location: Swindon (hybrid available)Salary: Starting salary up to £30,000 depending on experienceHours: Full time 37.5 per week (Monday – Friday between 09:00 and 17:30), part-time hours also availableClosing Date: 1st June 2024 The opportunity: Our ambition is to the best retail protection provider in the UK, delivering an outstanding service to...

  • Complaints Handler

    1 month ago


    Swindon, Swindon, United Kingdom Zurich Insurance Company Ltd. Full time

    Location: Swindon (hybrid available)Salary: Starting salary up to £30,000 depending on experienceHours: Full time 37.5 per week (Monday – Friday between 09:00 and 17:30), part-time hours also availableClosing Date: 1st June 2024 The opportunity: Our ambition is to the best retail protection provider in the UK, delivering an outstanding service to...

  • PALS Administrator

    2 weeks ago


    Swindon, Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    Job summary We are looking for someone who has a warm and friendly demeanour , good communication skills and will work in line with the Great Western Hospital NHS Foundation Trust ValuesThe core responsibility of this role is to provide high quality administrative support to the PALS team and to speak with patients , carers and members of the public in...

  • Quality Administrator

    2 weeks ago


    Swindon, Swindon, United Kingdom Pertemps Full time

    Pertemps Swindon is recruiting for a Quality Administrator to join our manufacturing client, based in Swindon£26,000 per annumFull time, PermanentMonday - Friday, 39 hours a weekAbout the jobPerform general administration tasks to support the manufacturing teamReview, scan and input production documentation into MRP systemControl the booking in and out and...


  • Swindon, Swindon, United Kingdom Swindon Borough Council Full time

    Adult Social Care is person centered and focuses on individuals strengths to support them to take control of improving their own health, resilience and wellbeing. We want to maximise peoples independence so that individuals can achieve their goals and aspirations and live life to the fullest. We work creatively with individuals, local communities and our...


  • Swindon, Swindon, United Kingdom Jms business support Full time

    JMS Business Support Services has an exciting opportunity available for a Service Desk Administrator to join a small vibrant, lose knit, dedicated team at Vermtek Pest Control in Watchfield, Swindon. Vermteck is growing rapidly and is one of the UK's only pest control companies to offer true nationwide coverage.Reporting to the Service Office Manager you...


  • Swindon, Swindon, United Kingdom Dick Lovett Full time

    Vacancies Service Quality SpecialistService Quality Specialist: Contact Samantha Kirk Hours Full time Department Service Salary Competitive Benefits Overtime at preferential rate A generous holiday allowance (25 days holiday plus 8 Bank Holidays) Excellent brand training Fully equipped, clean and safe workshop Contributory pension scheme Life assurance...


  • Swindon, Swindon, United Kingdom Catalent Full time

    Catalent are currently recruiting for a Quality Systems Administrator. The Quality Systems Administrator will provide administrative support for site Quality Management Systems, including the electronic document system, general systems, and document archiving.The Role: Administration activities for the site electronic document system, including:document...

  • Service Administrator

    2 weeks ago


    Swindon, Swindon, United Kingdom ABL Health Ltd Full time

    Job summary You will provide administrative support for theSwindon BeU and CLA (children looked after) services. You will work with theoffice manager to ensure the smooth running of the office and theadministration of the programs to meet targets and deadlines. Responsible for arange of administration, you will be based in our Swindon office with the...


  • Swindon, Swindon, United Kingdom HM Courts and Tribunals Service Full time

    Details:Reference number:Salary:- £21,775Job grade: Administrative Officer AOContract type: Fixed TermLength of employment: For a period of up to 12 monthsType of role: Operational DeliveryWorking pattern: Flexible working, Fulltime, Job share, ParttimeNumber of jobs available:1ContentsLocationAbout the jobBenefits:Things you need to knowLocation This...


  • Swindon, Swindon, United Kingdom Fawkes & Reece Full time

    Location: SwindonSalary: £14.00- £15.65 per HourContract: Long Term ContractType: Full TimeReference: 3436yu_ Posted: November 21, 2023Data Administrator3 months temporary£15.65 LTD payrate or £12.50 PAYE8-4.30pm2 days from home Quality assurance administrators create the documentation for the quality processes of an organization. Their job is to collect...

  • Quality Engineer

    2 weeks ago


    Swindon, Swindon, United Kingdom REED Engineering Full time

    Quality EngineerSwindon, Wiltshire30-34kAre you a passionate quality engineer looking to work for an exciting, high-tech company? Then this role is the one for youThe company are going through a period of sustained growth and are looking for an experienced quality engineer to drive quality standards and improvements within the businessThe company are in the...


  • Swindon, Swindon, United Kingdom Jackie Kerr Recruitment Ltd Full time

    Quality & General Office Administrator at Swindon, WiltshireThis role offers an annual salary of £25,960 and a fantastic opportunity to be part of a great organization with excellent benefits.Responsibilities:Monitor and process training recordsMaintain customer compliance declarationsProcess returnsAssist in internal auditsUpload production set up...


  • Swindon, Swindon, United Kingdom Openwork UK Ltd Full time

    We are currently seeking a highly organised and detail orientated Vetting Services Administrator to join our team. You will be providing administrative support for the processing of regulatory and non-regulatory tasks for all areas of Vetting Services. Meeting FCA requirements and ensuring continuity of servicing for clients and Partners and Advisers.This is...


  • Swindon, Swindon, United Kingdom Dick Lovett Full time

    Benefits with the role Generous holiday allowance of 25 days plus 8 Bank Holidays Excellent training opportunities to enhance your skills and career growth 5day working week on a rota basis Contributory pension scheme Life assurance coverage Private healthcare benefits after qualifying period Staff referral fee for recommending talented individuals Employee...


  • Swindon, Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    previous applicants need not applyWe are looking for a Quality Governance Facilitator to join the divisional Integrated Care and Community Quality Team to support the delivery of Clinical Governance across the division.The post holder will be responsible for providing practical support, expertise and facilitation to the clinical division across a wide range...


  • Swindon, Swindon, United Kingdom Oak Furnitureland Full time

    Start date - 17th July 2023.At Oak Furnitureland, the Customer Centre is the heart of our business and the voice of our customers.Ever since we started out, quality has been at the forefront of everything we do. We're still guided by our original vision. We think every home deserves beautiful furniture that's made for real life. And we keep the prices real,...


  • Swindon, Swindon, United Kingdom Royal Wootton Bassett Town Council Full time

    ROYAL WOOTTON BASSETT TOWN COUNCILADMINISTRATIVE SERVICES OFFICER - JOB DESCRIPTIONJob Title: Administrative Services OfficerResponsible to: Administrative Services Manager and Town ClerkGeneral Description of Post:To support the work of Town Council colleagues through the provision of typing, filing and other administrative services.Duties of the...