Vetting Services Administrator

1 week ago


Swindon, Swindon, United Kingdom Openwork UK Ltd Full time
We are currently seeking a highly organised and detail orientated Vetting Services Administrator to join our team.

You will be providing administrative support for the processing of regulatory and non-regulatory tasks for all areas of Vetting Services.

Meeting FCA requirements and ensuring continuity of servicing for clients and Partners and Advisers.

This is a hybrid 6 month fixed term contract role, based 2/3 days a week in our Swindon office.

The benefits:

  • Salary up to £25,800
  • Bonus scheme on target bonus 7.5%
  • Pension scheme contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
  • Critical illness cover
  • Income protection 1x salary
  • Death in service 4x salary
  • 25 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
  • A range of other flexible benefits to include private medical insurance, dental insurance and much more.

What you'll be doing:

  • Providing administrative support for the processing of regulatory and nonregulatory tasks for all areas of Vetting Services.
  • To obtain onboarding screening checks and the requesting of employment referencing to support checks.
  • Providing administrative support for onboarding
  • Provision of advice and the ability to resolve issues / queries from other business areas and Partners / Advisers
  • MI reporting to Operations Manager, to the agreed frequency and as required
  • Managing day to day workflow to achieve target KPIs, changing priorities and supporting other Vetting Services areas, projects & initiatives.
  • Adherence to, and sharing best practice in respect of processes and procedures
  • Deal with incoming phone calls or queries from other business areas or Advisers, confidently and competently dealing with the query or escalation
  • To provide support to projects, initiatives and any other area within Vetting Services as required
  • Manage all work tasks to expected levels of quality, while keeping in line with agreed SLA & QC KPIs


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