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Service Quality Specialist

3 months ago

Swindon, Swindon, United Kingdom Dick Lovett Full time
Vacancies

  • Service Quality Specialist

Service Quality Specialist:

  • Contact
  • Samantha Kirk
  • Hours
  • Full time
  • Department
  • Service
  • Salary
  • Competitive
  • Benefits
  • Overtime at preferential rate
  • A generous holiday allowance (25 days holiday plus 8 Bank Holidays)
  • Excellent brand training
  • Fully equipped, clean and safe workshop
  • Contributory pension scheme
  • Life assurance
  • Private healthcare (after qualifying period)
  • Staff referral fee
  • Employee Assistance Programme
  • Closing date 24th March 2023
    Vacancy description:

Our Porsche workshop in Swindon is looking for a Service Quality Specialist to join our team and take ownership of quality control in the workshop.

An important part of this role also includes overseeing Warranty admissions and ensuring they meet (BRAND) regulations.

If you have experience in a busy aftersales department and want to take the next step in your career in the automotive industry, this is a great opportunity to progress and develop your skillset.


Key responsibilities:

  • Technical Preparation & Set Up in line with brand and group standards
  • Warranty Evidence gathering, administration and admission
  • Provide control of quality and of repairs
  • Oversee technical repair progression of work through the workshop and ensure agreed customer timescales are adhered to
  • Work with the Service, Parts and Workshop Managers to ensure all departments are kept updated of progress at all times
  • Live Technical Guidance for Technicians and customers if necessary

Essential Qualifications:

  • Experience in a busy aftersales environment
  • Knowledge of warranty procedures and workshop systems would be advantageous
  • Experience in an official manufacture would be beneficial but not essential
  • Full UK Driving Licence
We are looking for someone personable, with fantastic communication skills and the ability to drive a team forward. You should strive for operational excellence, be well organised and be able to demonstrate a strong attention to detail.


Our customers are as passionate about the Porsche brand as we are, so if you have the experience and enthusiasm to take on a new challenge we are looking for, we would be interested to hear from you.


Location:

Porsche Centre Swindon
Frankland Road
Blagrove
Swindon
Wiltshire
SN5 8YG