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Swindon, Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

Job summary

We are looking for someone who has a warm and friendly demeanour , good communication skills and will work in line with the Great Western Hospital NHS Foundation Trust ValuesThe core responsibility of this role is to provide high quality administrative support to the PALS team and to speak with patients , carers and members of the public in professional and empathic way.

Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.

Our 5,500 staff have patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.

We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.

Main duties of the job

The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant

o To provide high quality administrative support to the PALS teamo To work closely with the PALS complaints facilitatorso Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or written correspondence, within agreed time Manage and maintain robust and efficient administrationo Draft general correspondenceo Work without supervisiono Ensure workload is managed and prioritised Use of systems such as Datix, Careflow and Microsoft packageso Arrange and take minutes or notes at meetings

About us

Vacancy headerOur STAR values - Service, Teamwork, Ambition and Respect - are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community. Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.

Job description

Job responsibilities

To provide high quality administrative support to the PALS team To work closely with the PALS complaints facilitators Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication. Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or written correspondence, within agreed time limits. Manage and maintain robust and efficient administration Draft general correspondence Work without supervision Ensure workload is managed and prioritised appropriately. Use of systems such as Datix, Careflow and Microsoft packages Arrange and take minutes or notes at meetings

Person Specification

Qualifications

Essential

Educated to NVQ Level 3 or equivalent training and experience Conflict Resolution Customer Service Experience

Desirable

ECDL (European Computer Driving Licence) PALS/Complaints Experience

Experience

Essential

Experience with talking to the public and able to resolve concerns/complaints on the spot. Dealing with a wide variety of people at all levels. Awareness of the principles of good and effective communication.

Desirable

NHS Experience