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Head of Resource Optimisation
4 months ago
We are Places for People Group, we're a social enterprise that believes it's more than just homes that make a community - it's people.
That's why we build homes and manage communities where everyone can thrive.More about your role
As Head of Resource Optimisation, you will be responsible for defining, communicating and executing the workforce management target operating model, vision and service across the contact centre and complaints department.
You will create and maintain strong relationships with Senior Leaderships teams, ensuring that a constant model is executed across the organisations.
You will lead on the resource optimisation of our target operating model through a robust infrastructure and will be accountable for feeding the resource demand into all budget requirements.
You will ensure that the Customer is always placed at the heart of activity and will champion and ensure and effective colleague communication of all resource requirements.
For more information, please downloads the attached Job Profile.
M
ore about you
You will be able to develop simple and logical summaries of complex information and will have a trach record in constantly achieving and exceeding key business metrics.
You will be a natural leader, able to engage, influence, and negotiate with a wide variety of colleagues across the organisation.
You will be methodical and detail orientated but also able to make quick decisions and implement change at pace, working in a disciplined and analytical style you will be able to 'hit the ground running' and will work well under pressure.
The benefits
We are a large diverse and ambitious business, which will give you all the challenge you could wish for.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:
- Competitive salary, with a salary review yearly
- Pension with matched contributions up to 7%
- Excellent holiday package up to 36 days annual leave with the option to buy or sell leave
- PMI
- 10% Bonus
- Company Car/Car Allowance
- Training and development
- Extra perks including huge discounts and offers from shops, cinemas and much more
What's next?
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.
