Client Advisor

1 week ago


Halesowen, Dudley, United Kingdom Hammonds Fleet Care Ltd Full time

About us

We are a leading accident repair centre
offering an extensive range of vehicle repairs, as well as vehicle recovery and replacement vehicle services. We offer our customers a one-stop accident repair service, handling all aspects of the process from vehicle recovery to insurance claims to the repair itself.**Our work environment includes:
  • Modern office setting
  • Growth opportunities

Main Responsibilities:

  • Case management, ensuring each case is progressed in line with department processes.
  • Liaising with customers, clients and insurers regarding a range of queries in a professional and timely manner.
  • Dealing with internal and external queries.
  • Ensuring first time resolution by displaying a thorough knowledge of all processes and understanding the needs of the customer.
  • Achieving individual and team targets including call quality measures, efficiency and attendance.

Job Types:
Full-time, Temp to perm

Contract length: 3 months

Salary:
£10.00-£11.00 per hour

Benefits:

  • Company pension
  • Employee mentoring programme
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Commission pay
  • Performance bonus

Work Location:
In person
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