Helpdesk Coordinator

1 week ago

Lincoln, Lincolnshire, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

The Estates Shared Service; Lincolnshire Partnership NHS Foundation Trust (LPFT) and Lincolnshire Community Health Services NHS Trust (LCHS) is looking to recruit a HelpDesk Coordinator.


The post holder will provide support to the Estates & Facilities service; serving the needs of LPFT, LCHS, and other partnerships.

The HelpDesk Coordinator is a key member of the team and will work closely with all NHS colleagues contributing to the smooth running and efficiency of the Estates & Facilities Department.


The post holder will be responsible for ensuring Estates & Facilities requests are dealt with in a professional and caring manner; ensuring patients and visitors are treated in a safe and appropriate environment, and that staff are able to effectively deliver the required care, through the appropriate design and implementation of systems, projects and utilities.


If you feel that you have the right skills and you are keen to develop then we look forward to hearing from you.

Working within the Estates and Facilities team; dealing directly with frontline requests from patients, visitors, staff, and third-party stakeholders.

Responding to all aspects of Estates and Facilities, both internal and external in order to maintain excellence; including activities that are complex and / or non-routine; organising, coordinating and arranging works on a wide range of sectors both Soft FM and Hard FM, including but not limited to the following:

Receiving frontline reactive works (assessing faults and priorities).

Direct administration of CAFM System.

Monitoring programmed works; Compliance and/or Planned Preventative Maintenance.

Organising implementation of labour/resources.

Reviewing tasks and providing progress.


To liaise effectively with all stakeholders within the Healthcare environment, with regards to the overall delivery of Estates and Facilities functions.

To contribute to the efficient and effective provision of healthcare Estates services and Trust objectives working with in-house and third-party engineers; operating within policy guidelines and in accordance with Trust Standing Orders and Standing Financial Instructions.


Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire.

Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.


You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work.

We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of 'outstanding' for well-led and 'good' overall.

In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive.

We're proud of this


We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services.

This is the time to join and help redesign our services of the future. We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions.

We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.


Act as administrator for the Trust CAFM system; ensuring that all scheduled maintenance and reactive works are logged and processed in a timely manner.


To provide day-to-day administrative support as directed to the Estates Management team; undertaking a range of administrative duties, and liaising with internal and external stakeholders as directed and within standard processes and procedures.


To produce reports and documentation accordance with ERIC, PLACE, PAM, utilising NHS agreed methods such as HTMs, HBNs and SFG20.

Organise and co-ordinate the raising of purchase order requisitions as required, ensuring cost effective and timely repair/maintenance is actioned.

Producing statistical reports, as required; including outstanding jobs, asset management, Planned Preventative Maintenance (PPM's), fire alarm call outs, etc.

Request quotations from contractors as and when required, and process these in accordance with Trust policy.


Ensure that all critical calls are escalated to the appropriate person in a timely manner, seeking clarification from an Estates technical officer(s), as required.

To work within and adhere to Trust policies and guidelines.

To attend all mandatory and statutory training as required.

Work under pressure and to deadlines to any disruption to services is kept to a minimum.

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