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Customer Service Employee

3 months ago

Nottingham, Nottingham, United Kingdom ZF Full time

What's Next? Join ZF:


ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.

ZF allows vehicles to see, think and act.

In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers.

ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.

Customer Service Employee (M/F/d):

  • Country/Region: GB
  • Location: Nottingham, ENG, GB, NG7 2SXReq ID 49555 Nottingham, United Kingdom


We are looking for a new colleague in the Customer Service department of ZF Aftermarket at our location in Nottingham.


Your tasks:

  • Offer best in class service, ensuring ZF Services retains existing customers and secures new business from new customer opportunities
  • Provide quotations for ZF services in line with ZFSUK targets and take proactive action to convert enquiries into orders to ensure maximum sales are achieved
  • Ensure all of ZFSUK's internal processes are followed in line with defined parameters to minimise errors and provide a highquality service to our customers
  • Act as the first line contact for handling customer complaints to resolve issues quickly and satisfactorily
  • Provide administration support to all members of the customer support team, for tasks such as processing warranty claims and field service activity allowing the Product Support Engineers to concentrate on technical issues

Your profile:

  • NVQ Level 2 in Customer Service or equivalent
  • Proven track record of operating in a customer service environment as part of a team
  • Understanding of the markets in which the division operates
  • Good communicator with experience of operating at all levels
  • Knowledge of Microsoft products and customer service databases e. g. SAP or similar
The position is part of the ZF Global Employee Referral Program.

About ZF:


ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility.

ZF allows vehicles to see, think and act.

In the four technology domains of Vehicle Motion Control, Integrated Safety, Automated Driving, and Electric Mobility, ZF offers comprehensive product and software solutions for established vehicle manufacturers and newly emerging transport and mobility service providers.

ZF electrifies a wide range of vehicle types. With its products, the company contributes to reducing emissions, protecting the climate and enhancing safe mobility.
With some 157,500 employees worldwide, ZF reported sales of €38.3 billion in fiscal 2021. The company operates 188 production locations in 31 countries.

Contact

Elise Cosquer

Our Commitment to Diversity:


ZF is an Equal Opportunity and Affirmative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees.

Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.


Find out how we work at ZF:

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