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Employee Relations Advisor

4 months ago

Warrington, Warrington, United Kingdom Veolia UK Full time
Ready to find the right role for you?

Salary:
c£35,000 depending on experience plus bonus and company pension contributions

Location:
Cannock or Warrington based with home working

Hours:40 hours per week, Monday to Friday


When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone.

It's why we're looking for someone who sees the world in a similar way to take up an exciting ER Advisorrole and join our experienced HR Services team.


Because of our responsibility when it comes to leading change, resourcing takes every single one of us, and this is how you can play your part.

If you take pride in delivering a first class customer and ER advisory service, this role will suit you perfectly.

It doesn't matter if you're looking to overhaul the industry, or just do a good day's work.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment in small and big ways, and contribute towards our inclusiveculture.


What will you be doing?


As an ER Advisor you will create and deliver an excellent customer service experience through a quality and professional first line ER advisory service to all UK employees.

You will provide general ER, policy and legislative advice.

Working closely with colleagues in HR Services and Business Unit HR teams to ensure a seamless and effective service to all UK.


  • Provide real time assistance to customers covering all first line ER queries, along with identifying when and where queries should be handed to specialist functions in ER and HR Services
  • Work collaboratively with the other Business Unit HR and HR Services teams to enable crossworking and knowledge share for the benefit of all of our people.
  • Be a self starter, supporting customers on complex issues with an empowered approach to providing solutions
  • Ensure that SLAs/KPIs are met, with a robust first time resolution rate.
  • Coach managers and employees the employment life cycle processes
  • Responsible for regularly reviewing working practices, redesigning for efficiency
  • An innovative mindset with a passion for innovative developments to working practices.

What are we looking for?

  • Previous ER experience
  • CIPD level 5 or working towards
  • Shared Services or Helpdesk experience
  • Experience of working to tight and varied deadlines in a pressured environment requiring real time customer support
  • Strong time management and efficient working practices with the ability to work off own initiative with mínimal support with the ability to self motivate

Our promise to you
Here at Veolia, we know that a genuinely good role goes both ways.


So alongside your salary, you'll get an annual performance related Bonus, 25 days of holiday alongside an extensive benefits package, which includes our market-leading pension, company share scheme and a range of employee discounts.

Also to help you further,we provide mental health and financial support, so you can lean on us whenever you need to.

Here at Veolia, we're proud to be known as an equal opportunities employer.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues.

So no matter their age, gender,gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.