Regional Operations Manager

2 weeks ago

London, Greater London, United Kingdom Ritchie Bros. Full time
ABOUT USnRitchie Bros

(NYSE and TSX:

RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets in numerous industries including construction, transportation, agriculture, energy, oil and gas, mining, and forestry. Our mission is to create compelling business solutions for the world's builders to easily and confidently exchange equipment.

Learn more about us at:

THE TEAMnAs a global company, our corporate teams support billions of dollars in equipment sales every year.nIn joining our corporate services teams, you will be ensuring the business runs smoothly in your respective verticals and supporting the overall business to achieve our core objectives.nEvery day your work will make a difference in the way we run our business and the in the way customers interact with us.


JOB DESCRIPTIONnWorking directly with the Vice President, Group Operations ("VP Ops") the successful candidate will play an integral role within our international group, leading our UK Operations team in providing an unparalleled customer experience and overseeing the operational management for the region.nYou will need to form a strong partnership with the Regional Sales Manager, maintaining a high level of communication and working together to achieve annual objectives for the region.

You will be responsible for achieving regional operating budgets & SLA's whilst holding the operations team to the highest standards of customer service.

All regional operations staff will report directly or indirectly to the ROM.


RESPONSIBILITIESnYou will oversee all aspects of auction site management and devise & implement initiatives that continuously drive operational efficiencies and an enhanced customer experience.nYou will coach and mentor your direct reports, conducting regular check in meetings to provide constructive feedback and help to develop your top talent, ensuring that they have clear direction and understanding of your expectations and their responsibilities.nWorking with the VP Ops, you will plan, develop and execute the annual regional operating business plan and budgets that will deliver targeted revenue and operating profit, ensuring they are always aligned with the corporate strategy.nYou will create a strong, strategic platform that facilitates growth and strengthens customer relationships with buyers and sellers, suppliers and the local community.nDevelop, in consultation with the VP Ops, return on investment (ROI) business cases for all capital investment requests in the region.nYou will ensure compliance with Ritchie Bros.

policies and procedures and all applicable laws and regulations which will provide for an efficient and safe operation of the business unit.nYou will lead by example, living our core values and fostering a culture of effective teamwork and a "can do" attitude, all while ensuring maximum employee engagement.nYou will promote a culture where the health and safety of our employees and customers is top priority for everyone.


QUALIFICATIONSnUniversity degree in the field of Business Management or Commerce and/or 10 years of related work experience.nA minimum of 5-7 years of experience managing and/or directing an operations team in an international quota-driven business environment.nStrong leadership, management and coaching skills are essential.nDemonstrated experience in creating business plans to support evolving business goals, including delivering and executing on these strategies.


nStrong business acumen:

knowledge of business theory, business processes and operations, management principles and budgets.nProven ability to effectively prioritize and execute tasks in a high-pressure environment.nProven experience with business development of added services and a global thinker who possesses the ability to critically assess alternative opportunities and exercise good judgment.nExcellent networking, communication and presentation skills at all levels, and excellent written and verbal communication skills.nHighest level of customer-centric thinking and a strong ability to create value-adding, win-win relationships at all levels.nStrong interpersonal skills at all levels and a listening ear, receptive to ideas and input from the team.nPrevious experience working successfully in a team-oriented, collaborative environment.nFluency (oral and written) in English.nFluency in a second language is preferred but not required.nSome travel is required.


WHAT WE OFFER:
nOur success is built on the drive and dedication of our people.

Having been in business for more than 60 years and with facilities around the world, there will be opportunities to advance your career and we will help you achieve your professional goals.


Here's how:


nCompetitive base salary plus short and long-term incentives.nAnnual reviews to support your personal growth & career development.nTravel, medical, dental, life insurance.

nPension plannEmployee Stock Purchase PlannGym Sponsorship

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