Case Administrator

7 days ago


Norwich, Norfolk, United Kingdom Brook Street Full time
Do you like making a difference? Do you enjoy interacting with people by delivering excellent customer service? If you answered 'Yes,' we would love to hear from you, as we have a great opportunity working as a Case Administrator for the National Probation Service in Norwich


There Full-time hours for this role will be 9AM - 5PM Monday to Friday (37 hours a week), however part time working is also considered with the possibility to work 3 days a week 9AM - 5PM, or 5 days a week 9:30AM - 2:30PM (in school working hours.) Please note that there is no on-site parking available for this role.

They pay rate for this role is £9.88 an hour (Holiday and pension scheme available)

The Role:


We are recruiting for an exciting Case Administrator; this is an excellent opportunity to work within the Public Sector and provide an essential service that has a diverse organisation with a wide variety.

The main role will be assisting outbound callers who are either going through the Probation System or signposting and liaising with Probation Officers as part of the London Probation Service Helpdesk.

What will be your primary responsibilities?

Taking inbound and outbound calls and handling queries
Liaising with Probation Officers
Assisting people throughout the Probation System
Signposting people that call in through to the correct departments
At times General Administration duties

Strong communication skills (verbal and written) and ability to communicate effectively with a wide range of individuals, including those who may present complex or aggressive behaviour
Strong and confident telephone manner (as this phone is heavily telephone based)
Use and work on your initiative
Possess basic numeric skills
Excellent Customer Service Skills

Benefits:

In return for your demanding work and commitment, working for this organisation can offer you some fantastic benefits:

  • The opportunity to join and work in the public sector
Learning and development opportunities to grow your career
Wide variety of flexible benefits and working options to suit your lifestyle.
Full training and induction will be provided if successful.

About Us

We recruit on behalf of some of the country's best-known organisations for roles across all industry sectors. We are located across 50+ high street locations, making hiring and job searching more personal.

Our nationwide reach means we can engage with job seekers and employers in person, allowing us to tailor our approach to their unique requirements perfectly.

Apply


If successful, you will be required to hold an in-date Passport or Birth certificate, 2 proofs of address and proof of National Insurance.

Complete registrations forms and last 3 years of referencing.

  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Our client is a dynamic, innovative insolvency practice, who are rapidly expanding and are now looking to recruit a Client Services Administrator to join their Norwich city centre-based team. We are looking for individuals who are intelligent, ambitious and most importantly, able to embrace the ethos of the business – thinking creatively, being...


  • Norwich, Norfolk, United Kingdom Yellow Brick Mortgages Full time £26,000 - £30,000

    Yellow Brick Mortgages – Company description Here at Yellow Brick Mortgages our Mortgage and Protection Consultants have over 1000 years' worth of combined experience in the mortgage and insurance sector so you have the reassurance needed on some of the most important financial decisions you will make in your lifetime. Free On-site parking Employment...


  • Norwich, Norfolk, United Kingdom Shelter Full time

    Job DescriptionService Administrator - NorwichSalary: £24,102 per annumContract: PermanentFull time: 37.5 hours per weekLocation: NorwichClosing date: Sunday 16th June 2024 at 11.30 pmLooking for a motivated individual with experience in office administration and customer service to join as an Administrator and be a crucial part of our local service team...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    My client is a Norwich based chartered holistic financial planning firm who have been providing advice to Norfolk and afar for over fifty years and you can become part of their success by supporting their existing mortgage team as an Administrator. My client is considering both full and part time applicants for this vacancy. Job Summary To provide a...

  • Service Administrator

    4 weeks ago


    Norwich, Norfolk, United Kingdom Shelter Full time

    Service Administrator - NorwichSalary: £24,102 per annumContract: PermanentFull time: 37.5 hours per weekLocation: Norwich Closing date: Sunday 16th June 2024 at 11.30 pm We’re looking for an enthusiastic individual with office administration and customer service experience to join us as an Administrator and provide the support we need to help us deliver...

  • Service Administrator

    3 weeks ago


    Norwich, Norfolk, United Kingdom Shelter Full time

    Salary: £24,102 per annumContract: PermanentFull time: 37.5 hours per weekLocation: NorwichClosing date: Sunday 16th June 2024 at 11.30 pmWe're looking for an enthusiastic individual with office administration and customer service experience to join us as an Administrator and provide the support we need to help us deliver an effective local service. This is...

  • Service Administrator

    1 month ago


    Norwich, Norfolk, United Kingdom Shelter Full time

    Salary: £24,102 per annumContract: PermanentFull time: 37.5 hours per weekLocation: NorwichClosing date: Sunday 16th June 2024 at 11.30 pmWe're looking for an enthusiastic individual with office administration and customer service experience to join us as an Administrator and provide the support we need to help us deliver an effective local service. This is...


  • Norwich, Norfolk, United Kingdom Norfolk Community Health and Care NHS Trust Full time

    We are looking for a self-motivated, organised and experienced Human Resources Administrative Assistant, with excellent IT skills to support the HR Operations Team and wider HR team. You will provide a high standard of administration duties as the central point of contact for the team who often work across the county.In this role you will require excellent...


  • Norwich, Norfolk, United Kingdom Ministry of Justice Full time

    Support Service Administrator - HMP Bure £19,355Norwich:OverviewJob holders within this Group Profile will undertake daily routine transactional administrative tasks in their area of work in order to support the establishment.This is a non-operational job with no line management responsibilities.CharacteristicsTypical tasks associated with this Group...


  • Norwich, Norfolk, United Kingdom Ministry of Justice Full time

    Administrative Officer £21,775Norwich:About usAre you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people's lives to deliver justice. If this sounds like you, please apply. HM Courts and Tribunals Service (HMCTS) is responsible for the administration of...


  • Norwich, Norfolk, United Kingdom Reed Business Support Full time

    REED are working with an award-winning organisation to join the team in Norwich as a Bid Writer, on a permanent part time basisWorking 22.5 hours per week, across 3-5 days.Within the role you will work closely with the team and partners in identifying, planning and writing for bids, coordinating the work and ensuring deadlines are met.The Administrator & Bid...


  • Norwich, Norfolk, United Kingdom HM Courts and Tribunals Service Full time

    Details:Reference number:Salary:- £21,775Job grade: Administrative Officer AOContract type: PermanentType of role: Operational DeliveryWorking pattern: Flexible working, Fulltime, Job share, ParttimeNumber of jobs available:1ContentsLocationAbout the jobBenefits:Things you need to knowLocation This position is based at NORWICH COMBINED NORWICH, NR3 1URAbout...

  • Administrator

    7 days ago


    Norwich, Norfolk, United Kingdom NHS Professionals Full time

    Job Title:AdministratorLocation:Drayton Ward, Northside House, Northside, St Andrews Business Park, NR7 0HTWorking Pattern:Monday-Friday 9am-5pmPay:£12.45 per hourTrust Location:Norfolk & Suffolk NHS Foundation TrustWould you like to be a part of a team that works well together, always there to help each other? If you answered yes, Norfolk & Suffolk NHS...


  • Norwich, Norfolk, United Kingdom Ormiston Families Full time

    The post advertised is a part-time, permanent position.The salary for this post is £11,700 per annum, based on 18.75 hours per week (£12 per hour - Real Living Wage).The location for this post is our Norwich Hub.Our Supporting Smiles service provides professional mental health support to children and young people through our Therapeutic Pathway for 4-13...


  • Norwich, Norfolk, United Kingdom Volvo Trucks Full time

    Regional Planning AdministratorLocation:Norwich, GB, NR3 2BTPosition Type:ProfessionalRegional Planning Administrator - Maternity Cover 1 year£24,000 p.a.Monday to Friday 0800hrs to 1600hrs Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a...


  • Norwich, Norfolk, United Kingdom The Matthew Project Full time

    Job DescriptionEmployer: The Matthew ProjectJob Title: CYP Service AdministratorLine Manager: Manager CYP SafeguardingPay Band: Office Grade 3 (£22,011 to £22,857 per annum - pro rata)Contract: Part-time 25 hours/week (Monday to Friday)Role SummaryThe CYP Service Administrator (the "Administrator") forms a key role within the Children and Young People's...


  • Norwich, Norfolk, United Kingdom Volvo Group Full time

    United KingdomPosition DescriptionRegional Planning AdministratorSalary up to £28k (dependent upon experience)Hrs: Monday to Friday 0800hrs to 1600hrsJoin our Norwich dealership and use your love of customer services, multi-tasking and working in a fast-paced environmentAs a Regional Planning Administrator, you will liaise with our customers first hand,...


  • Norwich, Norfolk, United Kingdom Volvo Truck and Bus South & East Full time

    Regional Planning Administrator - Maternity Cover 1 year (until May 2025)£24,000 p.a.Monday to Friday 0800hrs to 1600hrsJoin our dealership and use your love of customer services, multi-tasking and working in a fast-paced environmentAs a Regional Planning Administrator, you will liaise with our customers first hand, assisting with the planning of...

  • Team Administrator

    7 days ago


    Norwich, Norfolk, United Kingdom NHS Professionals Full time

    Job Title: Team AdministratorLocation: Mary Chapman House, 120 Hotblack Road, NR2 4HNWorking Pattern: Monday-Friday 9am-5pmTrust Location:Norfolk & Suffolk NHS Foundation TrustWould you like to be a part of a team that works well together, always there to help each other? If you answered yes, Norfolk & Suffolk NHS Foundation Trust is the place for you.About...


  • Norwich, Norfolk, United Kingdom Norfolk and Norwich University Hospitals NHS Foundation Trust Full time

    12 month fixed term contract/ secondment opportunityThe National Institute for Health and Care Research (NIHR) Clinical Research Network (CRN) is the clinical research delivery arm of the NHS.The NIHR CRN operates nationally across England through a national co-ordinating centre and 15 local research networks in the NHS and other settings supporting research...