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Administrative Officer

3 months ago

Norwich, Norfolk, United Kingdom HM Courts and Tribunals Service Full time

Details:

Reference number:

Salary:

- £21,775
Job grade:

  • Administrative Officer
  • AO
    Contract type:
  • Permanent
    Type of role:
  • Operational Delivery
    Working pattern:
  • Flexible working, Fulltime, Job share, Parttime
    Number of jobs available:
  • 1Contents
Location

About the job

Benefits:

Things you need to know

Location

  • This position is based at NORWICH COMBINED NORWICH, NR3 1URAbout the job

Job summary:

  • Please refer to Job Description
    Job description:

About us


Are you interested in developing a career with a real purpose? We are looking for individuals who are committed to public service and to make a difference in people's lives to deliver justice.

If this sounds like you, please apply.

HM Courts and Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales.

Our roles are critical, supporting our service users and colleagues in HMCTS with great performance and a strong culture.

Joining us is a chance to play a pivotal role which give people and businesses access to potentially life-changing justice.


What will you be doing?
You will be based in the Crown Court and provide support to the Jury. This is a predominantly customer facing role, which includes public speaking in a court setting. You will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession.


Alongside your public facing duties, you will be assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide administrative support to other functions within HMCTS.


Working as part of a flexible team, you will be expected to undertake a range of the functions and responsibilities specified.


Key Responsibilities include:

  • To undertake Jury Officer role. Communicate and work with the Judiciary, the Court Managers, Court staff, and other internal / external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions.
  • Assisting court users, supporting listing and rota management, checking files
  • Processing and calculating Jury Expenses and dealing with any related enquiries
  • To work as a team to problem solve and contribute to small projects
  • Collecting and Assembling Information
  • To deliver a helpful, prompt, polite and "right first time" service to all court / tribunal users and stakeholders

Do you have the skills needed?

  • Strong customer focus and service skills
  • Experience of working in an administrative role in a customer focussed environment
  • Proficient with IT, with the ability to learn new systems and packages
  • Excellent communication and organisational skills
Please refer to the Job Description for further information on this role.

Person specification:

  • Please refer to Job Description
    Behaviours:
We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Working Together
  • Managing a Quality Service
  • Delivering at Pace

Benefits:

  • Access to learning and development
  • A working environment that supports a range of flexible working options to enhance your work life balance
  • A working culture which encourages inclusion and diversity
  • A Civil Service pension with an average employer contribution of 27%
  • Annual Leave
  • Public Holidays
  • Season Ticket Advance
Things you need to know

Selection process details:

  • This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
  • Feedback will only be provided if you attend an interview or assessment.

Security:

  • People working with government assets must complete baseline personnel security standard (opens in new window) checks

Nationality requirements:

This job is broadly open to the following groups:

  • UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements (opens in a new window)
Working for the Civil Service:

  • The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
  • We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
  • This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
  • Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants:

Job conta