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Customer Support Coordinator

3 months ago

Bristol, Bristol, United Kingdom Homes Plus Full time

We are Places for People, we provide outstanding supported housing, retirement living and tenancy sustainment services to a variety of customers.

We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with supporting people, caring people and driven people. Our people live and breathe our SPIRIT values; we are the place for spirited people.

More about your role

We are looking for a Homeless Support Worker to join our team in Bristol and the surrounding area's to work across our new Young Persons support project. Working within this scheme you will support with the continued, safe provision of accommodation for the vulnerable customers in our supported living accommodation .

You will be working closely with our customers to develop and deliver and co-ordinate housing and intensive housing management services to vulnerable people living in temporary dispersed accommodation across the area.

The role will involve working with customers, Group employees and outside agencies and professionals to deliver a holistic service that is of the highest standard. You will play a key role in signing up new customers to the service and in providing advice and guidance with the welfare/benefit system. You will be responsible for the maintenance of the scheme including carrying out risk assessments and other health and safety monitoring as well as working closely with the housing management team regarding repairs, voids and maintenance.

Please note that you will work 36.25 hours per week over a 5 day period . This post is subject to a satisfactory disclosure from the Disclosure and Barring Service and all offers of employment are subject to the receipt of two satisfactory references.

For more information please download our job profile available on our website.

More about you

Here at Places for People we are looking for someone who is as spirited as we, this is an emotive working environment and we need our staff to be positive and supportive. You will have experience working in potentially challenging situations, resilience is a key character trait for this role. Ideally you will have local knowledge to share with our customers.

You should have a good knowledge of housing management best practice, the letting procedures and tenancy compliance. It is imperative that you have previous experience supporting a vulnerable client group.

Ideally you will be a confident I.T. user who is a good communicator that can influence in a positive manner when required.

The benefits

We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:

27 days holiday + Bank Holidays Pension with matched contributions Training and development Extra perks including huge discounts and offers from shops, cinemas and much more.