3rd Line Service Desk Analyst

2 weeks ago


Putney, Greater London, United Kingdom Clear IT Recruitment Limited Full time

Our client is seeking a 3rd Line Service Desk Analyst, to be based in their Putney, London office.

There will be paid for travel with frequent visits to their services on average 2-3 days per week.

As Third Line Service Desk Analyst, you will play a key role ensuring the smooth running of the helpdesk, and the maintenance and support of hardware and software for:
· 150 PCs and laptops many not office based.
· Approximately 350 staff and 100 service users across 35 sites in the UK and Isle of Man.
· Support other service users across a range of mobile devices including Chromebooks and phones

Key aspects of the Role:

· Provide primarily second and third line user support to staff and service users; to provide overflow and relief for first line support, including precise call logging.
· Monitor response times to incidents ensuring we remain within our SLAs while providing high levels of customer service to the workforce.
· Manage the 365 and Azure environment, such as access control, troubleshooting and resolving any issues.
· Collaborate with internal teams to deliver seamless integration of new IT solutions within the existing IT environment.
· Conduct training sessions for internal teams to increase understanding and effective use of Microsoft and Entra technologies
· To manage Internet Service Providers and inter-site connections
· To react to system alerts and trouble shoot, act upon or escalate as appropriate.
· To lead the roll-out of new applications, testing and evaluating new applications.
· To set up automated tools in order to carry out regular housekeeping processes including backup, event log checking etc.
· To maintain pool equipment loans, ensuring requests are dealt with in a timely manner, keeping accurate records and ensuring that equipment is returned at the correct time.

· Proven experience in a similar role leveraging 365 and Entra technologies.
· Experience working to SLAs.
· In depth knowledge of networking with hardware firewall technologies, VPNs etc, Entra, 365 and SharePoint administration, unify, Microsoft desktop & server operating systems including active directory.
· Knowledgeable in network and server administration and support.
· Ability to travel to our services on average 2-3 days per week. Occasional out of hours work may be required.
· Full UK driving licence

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

Contact/Further Information If you are interested in this vacancy or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below. Contact/Further Information If you are interested in this vacancy or any others displayed on the site, or if you would just like to speak to one of our consultants, please use the contact information below.

Job Title: 3rd Line Service Desk Analyst - 5377
Job Reference: 5377

Name * Email * Telephone * Attach your CV Maximum upload size: 5MB If you are human, leave this field blank. Contact 2 Station Road, BrundallNorwich, NR13 5LA

For Legal & Financial Recruitment, please visit:

#J-18808-Ljbffr

  • Putney, Greater London, United Kingdom Loans 2 Go Full time

    Company Overview:Our mission? As an industry leader in the provision of alternative, affordable personal loans, we aim to provide lines of credit to those who have been neglected by mainstream lenders. We are growing and adapting fast, with over 20 years of operation nationwide, we have helped hundreds of thousands of customers over that time and the...

  • Booking Administrator

    2 weeks ago


    Putney, Greater London, United Kingdom Carlton Recruitment Full time

    Mon-Fri 9-5 and alternate Saturdays (with a Monday off)Benefits:Pension20 days hols plus Bank HolsLife Assurance X2 salaryEmployee assistance for outside mental health personal issues supportParkingKey Responsibilities as Booking AdministratorBookings Duties: In charge of managing and sorting room bookings, including making sure the paperwork is up to date...

  • Chef Manager

    2 weeks ago


    Putney, Greater London, United Kingdom Mansell Consulting Group Ltd Full time

    Are you passionate about creating delicious dishes that not only feed the body but also feed the soul? Do you excel at providing unforgettable dining experiences that have a genuine impact on people's lives? If this sounds like you, we welcome you to become part of our client's team as a Chef Manager at a remarkable care home where every flavor experience is...

  • Care Assistant

    2 weeks ago


    Putney, Greater London, United Kingdom Visiting Angels - West & South West London Full time

    Care assistants need in Putney, Chelsea & Brixton - We are looking for carers to work mornings (approx. 7am to 11am) and evenings (approx. 4pm to 9pm).A fantastic opportunity has risen to work for a carer-centric home care providing company in the UK. At visiting Angels we are trying hard to ensure our carers feel valued, rewarded and loved. People with a...

  • Art Technician

    2 weeks ago


    Putney, Greater London, United Kingdom Royal Hospital For Neuro Disability Full time

    Occupational Therapy Art Technician - Royal Hospital for Neuro-disabilityDepartment:Occupational TherapyResponsible to:Head of Therapy ServicesResponsible for:Art RoomSalary range:£23,314 to £26,489 (dependent on experience)Incremental reviews take place on an annual basisHours of work:37.5 per week (part time or job share may be...


  • Putney, Greater London, United Kingdom Royal Hospital for Neuro-disability Full time

    Speech and Language Therapy Instructor:Salary grade: £24,247 to £27,594 per annum (FTE) (dependent on experience)Incremental reviews take place on an annual basis:Department:Speech and Language Therapy:Responsible to:Speech and Language Therapy Clinical Leads:Hours of work: 37.5 hours per week:Benefits: 25 days annual leave (excluding bank hols) Support...

  • Slt Techn Instructor

    2 weeks ago


    Putney, Greater London, United Kingdom Royal Hospital For Neuro Disability Full time

    Speech and Language Therapy Technical Instructor - Royal Hospital for Neuro-disabilityDepartment:Speech and Language TherapyResponsible to:Speech and Language Therapy Clinical LeadsSalary range:£23,314 to £26,489 (dependent on experience)Incremental reviews take place on an annual basisHours of work:37.5Location:Putney, Southwest LondonClosing...

  • Cleaner

    2 weeks ago


    Putney, United Kingdom Grosvenor Full time

    **Job Vacancy: Office Cleaner (Part-Time)** **Location**: London, SW15 2LL **Hours**:17:30 - 20:30, Monday to Friday (total 15 hours per week) **Rate**: PS11.95 per hour **Grosvenor Services** In line with section 8 of the asylum and immigration act 1996 no individual will be employed by Grosvenor Services unless they can provide original documents that...


  • Putney, United Kingdom Prize Placements Full time

    **Job Summary**: As a Temporary-to-Permanent Receptionist, you will serve as the first point of contact for all visitors and provide administrative support to the educational facility. You will be responsible for ensuring a safe and efficient reception area while maintaining a high standard of professionalism. **The role requires an enhanced DBS on the...


  • Putney, United Kingdom Upgrade Recruitment Ltd Full time

    **Customer Service Advisor** **Up to £25,000** **South West London** **Permanent - Hybrid after probation** This is a great job for a charismatic and empathetic person with great communication skills and some experience working in a customer service environment. You’ll work closely with the rest of the team and gain some excellent experience of...


  • Putney, United Kingdom Upgrade Recruitment Ltd Full time

    Do you have an eye for good customer service? Do you want to work for an award-winning company that offers world-class training and discounted travel? A luxury travel company is looking for an enthusiastic **Customer Service Advisor** to join their team. This is a **permanent position **paying a great salary of **up to £24,000 pa plus great...


  • Putney, United Kingdom Loans 2 Go Full time

    **Company Overview**: **Our mission?** As an industry leader in the provision of alternative, affordable personal loans, we aim to provide lines of credit to those who have been neglected by mainstream lenders. We are growing and adapting fast, with over 20 years of operation nationwide, we have helped hundreds of thousands of customers over that time and...

  • Beauty Therapist

    4 weeks ago


    Putney, United Kingdom Laser Clinics United Kingdom Full time

    Beauty Therapist opening in our growing clinic in Putney Who we are: Laser Clinics UK is a part of the world’s largest award-winning cosmetic chain. Originating out of Australia 14 years ago with over 200 clinics worldwide, we perform over 2.5 million treatments a year with our aim to offer tailored beauty treatments forour clients individual needs and...


  • Putney, United Kingdom Russell Cooke Full time

    Excellent opportunity to work for a leading law firm based in Putney but with opportunity to travel to other offices. We are looking for an outgoing, friendly, customer service focussed individual to assist our busy front of house and hospitality teams. The role will require someone who can manage their own day, balancing tasks and who loves everything about...


  • Putney, United Kingdom Aramark Full time

    **About us** We are professional and agile. Our work environment includes: - Modern office setting - Food provided **Full Job Description** We're currently recruiting a dedicated Catering storeman to help ensure the smooth running of the operations at Royal Hospital for Neuro-disability, on a full time basis, contracted to 37.5 hours per week. As a...


  • Putney, United Kingdom Adecco Full time

    Single Persons Lettings OfficerPublic Sector - Local AuthorityFull Time - Monday to Friday, 36 hours per weekTemporary Role - 9 months with possible extension £19.91 per hour PAYE / £25.58 per hour Umbrella (increasing to £26.80 per hour from 13th week)Hybrid working - 2 to 3 days in office in Putney, remainder at homeIT equipment providedUp to 29 days...


  • Putney, United Kingdom Engage Education Full time

    Engage Education are currently in partnership with a leading alternative provision that caters to young people who have a wide range of complex needs, including Social, Emotional and Mental Health concerns, Special Educational Needs and those students who have Emotional, Health and Care Plans in place. The school focuses on the individual needs of each...

  • Part-time Bartender

    4 weeks ago


    Putney, United Kingdom Simmons Bar Full time

    **Part-time Bartender**: Putney Simmons Bars - Putney £11.00 per hour, plus tips Part time **What we offer**: - £11.00 per hour + tips - 50% Staff discount across all Simmons Bars, including during Happy Hour! - Great progression opportunities - Employee Assistance Programme - Regular incentives including trips abroad - Annual company parties - The Top...

  • Cleaning Supervisor

    3 weeks ago


    Putney, United Kingdom Pinnacle Group Full time

    **Cleaning Supervisor **(T469)****: **Overview**: **Ref**: T469 **Salary**: £11.44 - £11.44/hour **Location**: - United Kingdom - England - Greater London - Putney **Contract Type**: Permanent **Posted**: 08 January 2024 Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including...

  • Cleaning Supervisor

    3 weeks ago


    Putney, United Kingdom Pinnacle Group Full time

    **Cleaning Supervisor **(T469)****: **Overview**: **Ref**: T469 **Salary**: £11.44 - £11.44/hour **Location**: - United Kingdom - England - Greater London - Putney **Contract Type**: Permanent **Posted**: 22 February 2024 Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including...


  • Putney, United Kingdom Adecco Full time

    Housing Assessment Officer Public Sector - Local Government Full Time - Monday to Friday, 36 hours per weekTemporary Role - 3 months possible extension£22.22 per hour PAYE / £29 per hour UmbrellaHybrid Working - 3 days in office in Putney, 2 days at homeOur client, a Local Authority based in South-West London, are seeking an individual who possesses the...


  • Putney, United Kingdom Adecco Full time

    Housing Assessment Officer Public Sector - Local Government Full Time - Monday to Friday, 36 hours per weekTemporary Role - 3 months possible extension£22.22 per hour PAYE / £29 per hour UmbrellaHybrid Working - 3 days in office in Putney, 2 days at homeOur client, a Local Authority based in South-West London, are seeking an individual who possesses the...

  • Sales Coordinator

    2 weeks ago


    Putney, United Kingdom Kenneth Brian Associates Full time

    Kenneth Brian Associates are recruiting for an excellent opportunity to join an exciting company in the heart of Putney. We are looking to recruit an energetic Sales Coordinator who will need to be hands on with a high degree of attention to detail! Do you have previous experience of sales support in a **consumer goods industry? **Then this role could be...


  • Putney, United Kingdom Royal Hospital for Neuro-disability Full time

    **Salary grade**:£25,714 - £26,889 per annum (dependent on experience)****: **Department/ward**:Physiotherapy****: **Physiotherapy Assistant - Royal Hospital for Neuro-disability** **Department**:Physiotherapy **Responsible to**:Therapy Manager/line manager **Salary range**: £25,714-£26,889 per annum (dependent on experience) Incremental reviews take...

  • Cleaning Operative

    3 weeks ago


    Putney, United Kingdom Dynamic Resourcing Full time

    Role: Deep Cleaning OperativesWe are recruiting for our client’s Bus Depot a number of Deep Cleaning operatives.Basic Duties:The correct candidate will be responsible for cleaning and ensuring appropriate standards. All duties to be conducted in line with company policy, procedure in a professional manner to ensure high quality services are delivered. *...

  • Care Assistant

    1 week ago


    Putney, United Kingdom Visiting Angels - West & South West London Full time

    **Care assistants need in Putney, Chelsea & Brixton - We are looking for carers to work mornings (approx. 7am to 11am) and evenings (approx. 4pm to 9pm).** A fantastic opportunity has risen to work for a carer-centric home care providing company in the UK. At visiting Angels we are trying hard to ensure our carers feel **valued, rewarded and loved**. People...


  • Putney, United Kingdom The OHUBUK Full time

    **Company Summary** This young and dynamic property consultancy firm, specialise in the acquisition and management of residential property across Greater London. The two Directors have over 40 years’ combined experience working within the London property market, including previously launching a successful high street lettings agency in 2008 and securing...