Customer Service Advisor

3 weeks ago


Putney, United Kingdom Upgrade Recruitment Ltd Full time

Do you have an eye for good customer service? Do you want to work for an award-winning company that offers world-class training and discounted travel? A luxury travel company is looking for an enthusiastic **Customer Service Advisor** to join their team. This is a **permanent position **paying a great salary of **up to £24,000 pa plus great benefits.**

This is a great job for a charismatic and empathetic person with great communication skills and some experience working in a customer service environment. You’ll work closely with the rest of the team and gain some excellent experience of working within the travel industry and alongside some real industry leading experts.

**As the Customer Service Advisor, you will**:

- Investigate and resolve customer complaints in line with company processes in a timely manner to ensure the best outcome for customer and business.
- Develop and maintain knowledge of company policies and procedures.
- Identify potential problems with guest service and proactively work to improve the customer experience.

**As the Customer Service Advisor, you will have**:

- Excellent written and verbal communication skills.
- Experience managing and resolving customer complaints.
- Understanding of the customer journey including standards and guidelines.
- Drive to manage and exceed targets.

**Other job titles might include**:Customer Service Executive, Correspondence Executive

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free or subsidised travel
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Putney, Greater London: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you live within 60 mins of Putney?

**Experience**:

- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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