Temporary Customer Service Administrator
2 weeks ago
Customer Service Administrator
North Acton, London
Temporary Contract Until Mid September
We are looking for a Customer Service Administrator to join a busy front of house team working at our high-end Student Accommodation scheme in North Acton, London.
We have been operating for over 30 years and currently have 17 buildings in 9 major cities, with additional impressive schemes currently under construction.
The Customer Service Administrator is generally the first point of contact, therefore has the responsibility of being an excellent brand ambassador for Downing.
Some of the main duties include:
- Providing front of office support to residents and visitors to the building, maintaining excellent customer service at all times.
- Updating the company inhouse booking and customer relationship management system.
- Supporting customer show rounds to ensure maximum occupancy of the residence.
- Ensure the building is managed and maintained in line with company policies and procedures to make sure the residents receive a highquality service.
- Respond positively and quickly to customer enquiries and complaints and take appropriate action in line with company procedures.
- Supporting with the coordination of social events and open days.
- Have regard for Student Welfare and if necessary, liaise with the appropriate welfare professionals.
- Comply with Health and Safety requirements.
- Manage the incoming post and deliveries and ensure it is distributed efficiently.
Hours of work: 40 hours per week Monday to Friday 8am - 5pm / 9am - 6pm, working 1 in 4 Saturdays with a lieu day off the following week.
There will also be a requirement to work overtime on weekends during the busy student turnaround period and check in weekends.
We are looking for someone who can demonstrate the following skills and experience:- Previous experience within a highly customer focused role.
- Experience within accommodation, hotels/hospitality or retail would be preferred.
- Outstanding customer service skills with strong verbal and written communication.
- The ability to think on your feet.
- A confident, polite and professional persona.
- Good working knowledge of IT systems including Microsoft Office.
- Smartly presented.
You will also receive:
- Competitive salary
- Paid overtime
- Life Assurance cover
Job Types:
Full-time, Temporary contract
Contract length: 8 weeks
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location:
In person
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