Customer Services Administrator
2 weeks ago
Customer Services Administrator - Fixed term
Liberty Wines is one of the most dynamic wine companies in the UK, supplying a wide range of premium wines to all sectors of the trade including restaurants, independent wine merchants and specialists.
We continue to flourish in a challenging market and this growth has been driven by the quality of our wines, our service and our people.
Sustainability is also central to Liberty Wines' business ethos. We have been certified carbon neutral since2014 and became 'carbon neutral plus' in 2021.
The role
An opportunity has arisen for a fixed-term Customer Services Administrator to join our friendly and vibrant
Customer Services team during our peak season.
The role is the first point of contact for our wide range of customers and holds responsibility for delivering the great service that Liberty Wines takes pride in.
The role will be responsible for Sales order processing and data entry, customer service and problem resolution and works collaboratively with all internal departments including Sales, Credit Control and theDistribution Centre based in Basingstoke.
About you
- Previous experience working in a similar customer service or order processing role
- Excellent written and verbal communication skills and able to build good working relationships
- Reliable, positive and proactive with the ability to prioritise and take ownership of issues
- Enjoys working collaboratively as part of a team
- Exceptional attention to detail and accuracy along with strong IT skills
- Experience with Microsoft Dynamics NAV, order procurement systems and Zendesk are a plus ability to learn new systems quickly is essential
- Wine knowledge is a plus but not essential
What can you expect?
- £24,800 basic annual salary pro-rated
- Paid overtime
- 25 days prorated holiday
- Discounted wine
The contract is to commence from the start of September until the end of December and the role will be based in our head office in Clapham North, south-west London.
Hours of work are full or part-time with some flexibility available and occasional evening work required.
Liberty Wines is an award-winning company and accredited by Investors in People which offers excellent opportunities for training and development alongside a great working environment (and an even better coffee machine).
Job Types:
Full-time, Temporary contract, Fixed term contract
Contract length: 4 months
Salary:
Up to £24,800.00 per year
Benefits:
- Casual dress
- Company events
- Employee discount
Schedule:
- Day shift
- Monday to Friday
- Overtime
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
Language:
- English (required)
Work authorisation:
- United Kingdom (required)
Willingness to travel:
- 100% (required)
Work Location:
In person
Application deadline: 18/08/2023
Expected start date: 04/09/2023
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