Customer Service Administrator

2 weeks ago

London, Greater London, United Kingdom Swanstaff Recruitment Full time
If you are looking to branch away from dead-end career paths, into an exciting and vastly-expanding business, then I need to hear from you today I am working with a long standing client of mine, a high-end furniture business, in seeking a personable and self-motivated Customer Service Administrator to join their team on a permanent full time basis

If you are looking to work for a fun, family-feel and welcoming environment, where you can offer your expertise to a huge variety of customers by progressing orders, monitoring live-chat systems, chasing delivery times and coordinating with warehouse staff, then I need to hear from you today


Along with a great basic salary, my client are offering a very realistic opportunity to progress within your career with genuine development opportunities.

They have also just moved into brand new offices in Greenwich, which is within walking distance from the station The working days are Monday - Friday, so you will always have your weekends to yourself

Job Title:
Customer Service Administrator

Location:
Greenwich

Salary:
£22,000 per annum

The Role:

  • Manage inbound aftersales enquiries and order handling enquiries
  • Handling general customer queries, such as product dimensions, availability of stock, when stock will be arriving if "out of stock" or sold out, materials of products, etc.
  • General administration of company Data
  • Contacting customers updating them on the status of their order
  • Responding to after sales customer claims forms, negotiating settlements and replacements as necessary
  • Build a good working knowledge of our product base
  • Processing refund requests following the company guidelines
  • Liaising with supplier, internal stakeholders and couriers
  • Taking inbound calls and making outbound calls
  • Upselling products to customers, during slow times.

Requirements:

  • Experience in a Customer Service Administrator role is essential
  • Experience in taking and progressing customer orders
  • Preferably experience in liaising with transport and warehouse teams
  • Excellent communication and customer service skills are essential
  • Able to manage and prioritise own workload
  • A genuine passion for interior design/furniture is desirable
  • Due to limited parking at the new office in Greenwich, the flexibility to use public transport is preferred
  • Complainthandling skills


If you are looking for the next step in your career and want to continue 2023 with a brand new role, then get in touch with Billy in our Head Office.

These roles will be filled quickly so get in touch today if you don't want to miss out

EMPOWERING PEOPLE WITH OPPORTUNITIES
Swanstaff Recruitment is an equal employment company

Job Types:
Full-time, Permanent

Salary:
£22,000.00 per year

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Commission pay

Application question(s):

  • Do you have experience with customer service?
  • Are you able to commute to Greenwich?
  • Are you looking for a full time permanent role?
  • Do you have experience dealing with complaints etc?

Work Location:
One location

Reference ID:
BF/CSA1

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